Residents expect to apply for a permit, renew a license, or get an answer from an agency as easily as they shop online. Plavno helps government agencies, municipalities, state programs, and public-sector organizations deliver that experience through e-government software solutions built on secure, accessible, and interoperable technology.
As a custom software development partner, we cover the full lifecycle — discovery, UX research with real residents and staff, engineering, integrations, launch, and long-term support — so public organizations work with one accountable team instead of juggling multiple vendors.
AI for Government: Responsible Automation with Human Oversight
AI can shorten queues and reduce backlogs when it is deployed with clear governance. We build AI assistants and voice AI agents that answer common resident questions around the clock, intelligent document processing for applications and records, and case classification that routes requests to the right department. Sensitive decisions stay with public servants, every AI action is logged, and data can remain in controlled environments through private LLM deployment. See how this works in practice in our AI voice citizen services hotline for a state agency.
Legacy System Modernization and Interoperability
Many public-sector systems run on decades-old infrastructure that cannot simply be switched off. Our digital transformation consulting and cloud software development teams modernize step by step: APIs and middleware around legacy systems, data synchronization between agencies, phased migration, and dual-run periods that protect continuity of service. Where legacy systems have no API at all, AI automation can bridge the gap until replacement.
Multi-Tenant Platforms for Shared Government Services
When one solution must serve several states, counties, or departments, a multi-tenant architecture reduces cost and onboarding time while keeping each tenant’s data isolated. Learn how we approached this in our multi-tenant government SaaS platform case study.
How We Work with Public-Sector Organizations
We start with a discovery phase that maps services, stakeholders, legacy systems, and compliance requirements, and produce documentation that supports internal approvals and procurement. An MVP or pilot typically launches within 12–16 weeks, followed by iterative releases based on resident feedback and service analytics.
