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AI Agents

Custom Medical Voice AI Assistant

HIPAA-ready voice agents that schedule visits, triage symptoms, answer FAQs, capture consent, and draft notes – while integrating with your EHR and telephony

HIPAA-ready
BAA available
FHIR/HL7
SOC 2
ISO 27001
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Custom <span>Medical Voice AI Assistant</span>

Overview

How Medical Voice AI Assistant Creates Measurable Business Value

Today's care teams face overwhelming call volumes, long hold times, and documentation drag. Medical Voice AI Assistants handle routine conversations end-to-end – registration, eligibility, scheduling, reminders, refills, discharge instructions – so clinicians can focus on care. Built with medical-grade speech recognition, healthcare NLU, and safe automation guardrails, agents deliver fast, accurate help across phone, web, and mobile.

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    How Medical Voice AI Assistant <span>Creates Measurable Business Value</span>

    How it Works

    Medical Voice AI Assistant Capabilities and Integrations

    • Understands patients with medical ASR, intent, and entity extraction

    • Takes Actions: schedule, register, verify benefits, send forms, update notes

    • Guardrails: policy checks, human handoff, audit logs

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    Medical Voice AI Assistant <span>Capabilities and Integrations</span>
    Eugene Katovich

    Eugene Katovich

    Sales Manager

    Ready to transform your
patient experience?

    See how a medical voice assistant can improve access, cut wait times, and give clinicians hours back

    Schedule a Free Call

    Services & Solutions

    Medical Voice AI Solutions

    We don’t sell off-the-shelf bots. We design and build HIPAA-ready voice-AI specifically for your medical organization—around your workflows, your systems (EHR/EMR, IVR, CRM, PBM), and your compliance policies and SOPs.

    Voice Health Reporting & Adherence Assistant

    Voice Health Reporting & Adherence Assistant

    Proactive outreach that boosts adherence and flags risk early.

    • Use case: Summarize prior visits, labs, imaging; draft visit note.

    • Key skills: Symptom capture, side‑effect flags, refill prompts, escalation.

    • Sample flow: Post‑visit → generate note → clinician review → file to EHR.

    Schedule a callCalculate Cost
    Healthcare Scheduling Bot

    Healthcare Scheduling Bot

    Frictionless intake and smart scheduling that matches provider, location, modality, and insurance.

    • Use case: New patient intake, rescheduling, provider/location matching.

    • Key skills: Eligibility check, insurance capture, consent, prep instructions.

    • Sample flow: Inbound call → intent detect → slot search → confirm → SMS summary.

    Schedule a callCalculate Cost
    EHR Summarization Bot

    EHR Summarization Bot

    Drafts reliable clinical summaries and notes straight from the chart and conversation.

    • Use case: Summarize prior visits, labs, imaging; draft visit note.

    • Key skills: RAG over chart, ICD/CPT suggestions, SOAP/H&P draft.

    • Sample flow: Post‑visit → generate note → clinician review → file to EHR.

    Schedule a callCalculate Cost
    Symptom Checker Agent

    Symptom Checker Agent

    Safe front‑door triage that funnels patients to the right care, faster.

    • Use case: Front‑door triage before scheduling. 

    • Key skills: Evidence‑based protocols, risk stratification, handoff to nurse line. 

    • Sample flow: Web widget → symptom Q&A → risk tier → book visit or escalate. 

    Schedule a callCalculate Cost

    Testimonials

    We are trusted by our customers

    “They really understand what we need. They’re very professional.”

    The 3D configurator has received positive feedback from customers. Moreover, it has generated 30% more business and increased leads significantly, giving the client confidence for the future. Overall, Plavno has led the project seamlessly. Customers can expect a responsible, well-organized partner.

    Sergio Artimenia

    Commercial Director, RNDpoint

    Sergio Artimenia

    “We appreciated the impactful contributions of Plavno.”

    Plavno's efforts in addressing challenges and implementing effective solutions have played a crucial role in the success of T-Rize. The outcomes achieved have exceeded expectations, revolutionizing the investment sector and ensuring universal access to financial opportunities

    Thien Duy Tran

    Product Manager, T-Rize Group

    Thien Duy Tran

    “We are very satisfied with their excellent work”

    Through the partnership with Plavno, we built a system used by more than 40 million connected channels. Throughout the engagement, the team was communicative and quick in responding to our concerns. Overall, we were highly satisfied with the results of collaboration.

    Michael Bychenok

    CEO, MediaCube

    Michael Bychenok

    “They have a clear understanding of what the end user needs.”

    Plavno's codes and designs are user-friendly, and they complete all deliverables within the deadline. They are easy to work with and easily adapt to existing workflows, and the client values their professionalism and expertise. Overall, the team has delivered everything that was promised.

    Helen Lonskaya

    Head of Growth, Codabrasoft LLC

    Helen Lonskaya

    “The app was delivered on time without any serious issues.”

    The MVP app developed by Plavno is excellent and has all the functionality required. Plavno has delivered on time and ensured a successful execution via regular updates and fast problem-solving. The client is so satisfied with Plavno's work that they'll work with them on developing the full app.

    Mitya Smusin

    Founder, 24hour.dev

    Mitya Smusin

    From idea to live in days

    Get an agent up and running

    Connect

    Connect

    Link telephony (SIP/IVR), EHR/PM (FHIR/HL7), and CRM.

    Pick Skills

    Pick Skills

    Scheduling, triage, documentation, refills, billing FAQs, discharge.

    Configure Policies

    Configure Policies

    Consent, PHI handling, escalation rules, languages.

    Design Flows

    Design Flows

    Visual builder for intents, forms, and fallback paths.

    Pilot & Tune

    Pilot & Tune

    Shadow mode, redaction, analytics; enable supervised handoff.

    Go Live

    Go Live

    Route % of calls; expand by clinic, specialty, or use case.

    20

    years in business

    Two decades of predictable, secure delivery

    150+

    experts on board

    Cross-functional team: AI/ML, data, product

    800+

    projects delivered

    From MVPs to enterprise platforms across 15+ industries

    Use Cases

    Expert agents for high-ROI healthcare use cases

    <strong>Appointment scheduling & rescheduling</strong> with provider, location, modality, and insurance match.

    Appointment scheduling & rescheduling with provider, location, modality, and insurance match.

    <strong>Reminders & Prep:</strong> SMS/voice reminders, instructions, consent links.

    Reminders & Prep: SMS/voice reminders, instructions, consent links.

    <strong>Digital registration:</strong> demographics, insurance capture, eligibility check.

    Digital registration: demographics, insurance capture, eligibility check.

    <strong>Wayfinding & FAQs</strong>: parking, labs, imaging, clinic hours.

    Wayfinding & FAQs: parking, labs, imaging, clinic hours.

    <strong>Ambient Scribe (Voice): </strong>drafts SOAP/H&P/consult notes from visits.


    Ambient Scribe (Voice): drafts SOAP/H&P/consult notes from visits.


    <strong>Dictation & Orders:</strong> captures structured orders with confirmation.


    Dictation & Orders: captures structured orders with confirmation.


    <strong>Discharge & Education:</strong> read-back, language of choice, comprehension checks
.

    Discharge & Education: read-back, language of choice, comprehension checks
.

    <strong>Nurse line triage</strong> with evidence-based protocols and safe handoff.


    Nurse line triage with evidence-based protocols and safe handoff.


    <strong>RPM outreach:</strong> device nudges, abnormal reading callbacks, symptom checks.


    RPM outreach: device nudges, abnormal reading callbacks, symptom checks.


    <strong>Refill & Prior-auth Status</strong> with payer/Pharmacy workflow awareness.

    Refill & Prior-auth Status with payer/Pharmacy workflow awareness.

    <strong>Copay/estimation & Collections</strong> during call with PCI-compliant payment.


    Copay/estimation & Collections during call with PCI-compliant payment.


    <strong>Eligibility/Benefits & Coverage Questions.
</strong>

    Eligibility/Benefits & Coverage Questions.


    <strong>Denial Follow-up Reminders</strong> for patients.


    Denial Follow-up Reminders for patients.


    <strong>IT/service desk</strong> for staff<strong>, HR/onboarding,</strong> and <strong>facility requests.</strong>

    IT/service desk for staff, HR/onboarding, and facility requests.

    <strong>Internal Hotlines (policy, infection control, on-call routing).
</strong>

    Internal Hotlines (policy, infection control, on-call routing).


    Integrations

    Integrations for healthcare teams

    Epic

    Epic

    Oracle Health

    Oracle Health

    athenahealth

    athenahealth

    eClinicalWorks

    eClinicalWorks

    Allscripts

    Allscripts

    Twilio

    Twilio

    Genesys

    Genesys

    Five9

    Five9

    Cisco

    Cisco

    Microsoft Teams

    Microsoft Teams

    Zoom

    Zoom

    Salesforce Health

    Salesforce Health

    Drop-in connectors

    Drop-in connectors

    Drop-in connectors via FHIR/HL7, SMART on FHIR, and secure webhooks. Custom adapters available.

    Benefits

    Why healthcare organizations choose us

    Medical-grade voices & speech

    Medical-grade voices & speech

    Diarization, accents, noisy clinics, medical lexicon.

    Domain NLU + deterministic workflows

    Domain NLU + deterministic workflows

    Blend LLM reasoning with rule-based safety.

    Built-in translation

    Built-in translation

    Real-time captions and multilingual voiceout for >30 languages.


    Human-in-the-loop

    Human-in-the-loop

    Warm transfer to agent/clinician with full call transcript.

    Analytics

    Analytics

    You can act on containment, intent distribution, drop-offs, QA scoring.

    Omnichannel

    Omnichannel

    Phone, web, mobile app, kiosk, nurse call, and smart speakers.

    Scalable & Resilient

    Scalable & Resilient

    Autoscaling, geo-redundancy, 99.9%+ platform uptime.

    Security

    Enterprise-grade
security & compliance

    • Enterprise Plans: HIPAA-ready; BAA available

    • Encryption: TLS in transit; AES-256 at rest; KMS-managed keys

    • PII/PHI redaction (audio + text), configurable retention windows

    • Access Controls: SSO/SAML, RBAC, least-privilege service accounts

    • Audit Trails: every request/action/version change logged

    • Data Residency: region pinning for ePHI

    Vitaly Kovalev

    Vitaly Kovalev

    Sales Manager

    Talk to us about your custom‑built healthcare solution

    We don’t sell one‑size‑fits‑all bots. We tailor each agent to your specialty, policies, and patient journey, so adoption is smooth and ROI is real.

    Talk to Sales

    Benefits

    Why healthcare organizations choose us

    call containment on routine intents40–70%

    call containment on routine intents

    lower average handle time35–55%

    lower average handle time

    fewer no-shows with proactive reminders10–20%

    fewer no-shows with proactive reminders

    clinician/day documentation time back (ambient scribe)1–2 hrs

    clinician/day documentation time back (ambient scribe)

    with 24/7 availability, multilingual support
CSAT

    with 24/7 availability, multilingual support


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    Discover Plavno AI Agent advantage

    Just tell the Plavno AI Agent about your project – it will ask questions, gather requirements, and propose a tailored solution

    Schedule a callStart AI Voice Chat

    Case Studies

    Our clients achieve real results

    View all case studies
    Real-Time Multilingual Speech Engine (Khutba)

    Real-Time Multilingual Speech Engine (Khutba)

    Sub-second real-time multilingual streaming that scales to thousands, ensures domain accuracy, and auto-generates audio with captions.

    Read more

    The First Real-Time Translation Layer for Calls (Instant)

    The First Real-Time Translation Layer for Calls (Instant)

    Multilingual voice via simple APIs—sub-second captions & translated audio, from 1:1 to thousands.

    Read more

    Real-Time AI-Powered YouTube Translation (PlayTV)

    Real-Time AI-Powered YouTube Translation (PlayTV)

    PlayTV applies advanced speech recognition and neural translation models to generate live multilingual audio streams for YouTube videos.

    Read more

    View all case studies

    Frequently Asked Questions

    FAQs

    Find answers to your common concerns

    Is it HIPAA compliant?

    It's designed for HIPAA-regulated workflows. Enterprise plans include a BAA, PHI redaction, audit logs, and data-residency controls.

    How secure is the software developed using your services?

    Security is a top priority. We follow industry best practices, conduct thorough testing, and incorporate security measures to protect your data and applications.

    Are your AI-powered solutions suitable for all business sizes?

    Yes, whether you are a startup or a large enterprise, our AI-driven approach is scalable and customizable to meet your specific needs.

    Do you offer ongoing support and maintenance?

    Absolutely! We provide continuous support, updates, and maintenance to ensure your software remains efficient and up-to-date.

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    • Discuss your project details

    • Plavno experts contact you within 24h

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    • Submit a comprehensive project proposal with estimates, timelines, team composition, etc

    Need a custom consultation? Ask me!

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    Vitaly Kovalev

    Vitaly Kovalev

    Sales Manager

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