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AI Agents

Custom AI Security Solutions

Agentic voice assistants that verify alarms, gather context from cameras/sensors, escalate with SOPs, and generate audit-ready reports—so operators handle threats, not toggles.

SOC 2
ISO 27001
GDPR/CCPA
SSO/SAML
Audit logs
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Custom <span>AI Security Solutions</span>

Overview

How AI Security Solutions Creates Measurable Business Value

False alarms and fragmented tools bury real incidents. Security Voice AI Assistants validate events in real time, call back on alarm triggers, interview eyewitnesses, follow SOPs, and coordinate handoffs to guards or dispatch.

With RAG-powered playbooks, agents retrieve post orders, floor plans, MSDS, escalation trees, and policy language to act quickly and log everything—cleanly and consistently.

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    How AI Security Solutions Creates <span>Measurable Business Value</span>

    How it Works

    Real-Time Conversations That Trigger Incident Actions in Seconds

    • Understands contexts: Security-tuned ASR+NLU extract location, zone, device, persons/vehicles, severity, and caller role.

    • Retrieves knowledge (RAG): Safely pulls from SOPs, post orders, floor plans, site directories, vendor SLAs, and compliance policies.

    • Looks up & routes: Checks PSIM/VMS incident queues, ACS states, on-call rosters, and duty phones; routes to the right operator or guard.

    • Takes actions: Initiates verification callouts, requests second camera views, books guard dispatch, sends alerts, files incident notes, updates ticket.

    • Guardrails: Consent/legal disclaimers by region, PII redaction, caller authentication, human handoff, full audit trails and chain-of-custody metadata.

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    <span>Real-Time Conversations</span> That Trigger Incident Actions in Seconds
    Eugene Katovich

    Eugene Katovich

    Sales Manager

    Ready to validate alarms, triage incidents, and dispatch faster?

    See how a security voice assistant can cut false alarms, reduce response times, and give operators hours back.

    Schedule a Free Call

    Services & Solutions

    Security Voice AI Solutions

    Custom security voice assistants that plug into your VMS/ACS/PSIM, verify alarms, triage incidents, and generate chain-of-custody reports—aligned with SOC 2, ISO 27001, and GDPR/CCPA.

    Alarm Validation

    Alarm Validation

    Proactively calls back, verifies signals, and reduces dispatches on noise.

    • Use case: Cut false dispatch from motion/glass/burglar triggers.

    • Key skills: Caller/device authentication, multi-factor questions, secondary camera prompts, SOP adherence.

    • Sample flow: Alarm webhook → agent calls site contact → verification Q&A + camera check → contain or escalate → update PSIM/ticket.

    Schedule a callCalculate Cost
    Incident Intake & Dispatch

    Incident Intake & Dispatch

    Collects facts from staff/eyewitnesses and routes per escalation tree.

    • Use case: Faster triage for theft, safety, perimeter breaches.

    • Key skills: Guided triage script, severity scoring, on-call lookup, mass notify, warm transfer to operator.

    • Sample flow: Inbound call → authenticate → guided Q&A → create incident → notify/dispatch → attach transcript & timestamps.

    Schedule a callCalculate Cost
    Intercom & Visitor Management

    Intercom & Visitor Management

    Answers intercoms after hours, screens visitors, and coordinates access.

    • Use case: Reduce operator load while maintaining compliance.

    • Key skills: Directory lookup, badge verification, temporary PIN issuance (policy-gated), access request logging.

    • Sample flow: Intercom ring → agent authenticates visitor → checks approval list → notifies host/guard → open/deny per policy → log to ACS.

    Schedule a callCalculate Cost
    Guard Tour & Lone-Worker Safety

    Guard Tour & Lone-Worker Safety

    Automates check-ins and escalates if a guard misses a checkpoint.

    • Use case: Improve compliance and reduce manual calls.

    • Key skills: Scheduled voice/SMS check-ins, GPS/timecode capture, duress keyword detection, rapid escalation.

    • Sample flow: Shift start → scheduled check-ins → missed or duress → escalate to supervisor → record to incident.

    Schedule a callCalculate Cost

    Testimonials

    We are trusted by our customers

    “They really understand what we need. They’re very professional.”

    The 3D configurator has received positive feedback from customers. Moreover, it has generated 30% more business and increased leads significantly, giving the client confidence for the future. Overall, Plavno has led the project seamlessly. Customers can expect a responsible, well-organized partner.

    Sergio Artimenia

    Commercial Director, RNDpoint

    Sergio Artimenia

    “We appreciated the impactful contributions of Plavno.”

    Plavno's efforts in addressing challenges and implementing effective solutions have played a crucial role in the success of T-Rize. The outcomes achieved have exceeded expectations, revolutionizing the investment sector and ensuring universal access to financial opportunities

    Thien Duy Tran

    Product Manager, T-Rize Group

    Thien Duy Tran

    “We are very satisfied with their excellent work”

    Through the partnership with Plavno, we built a system used by more than 40 million connected channels. Throughout the engagement, the team was communicative and quick in responding to our concerns. Overall, we were highly satisfied with the results of collaboration.

    Michael Bychenok

    CEO, MediaCube

    Michael Bychenok

    “They have a clear understanding of what the end user needs.”

    Plavno's codes and designs are user-friendly, and they complete all deliverables within the deadline. They are easy to work with and easily adapt to existing workflows, and the client values their professionalism and expertise. Overall, the team has delivered everything that was promised.

    Helen Lonskaya

    Head of Growth, Codabrasoft LLC

    Helen Lonskaya

    “The app was delivered on time without any serious issues.”

    The MVP app developed by Plavno is excellent and has all the functionality required. Plavno has delivered on time and ensured a successful execution via regular updates and fast problem-solving. The client is so satisfied with Plavno's work that they'll work with them on developing the full app.

    Mitya Smusin

    Founder, 24hour.dev

    Mitya Smusin

    From idea to live in days

    Get an agent up and running

    Connect

    Connect

    VMS/PSIM (Genetec Security Center*, Milestone XProtect, Avigilon Control Center*, Qognify*), ACS (LenelS2*, HID Origo*, Brivo*, Openpath*), Alarms (Honeywell*, Bosch*, DSC*), Dispatch/Notify (Everbridge*, PagerDuty*), CCaaS (Twilio, Five9, Genesys), Ticketing/ITSM (ServiceNow, Jira).

    Pick Skills

    Pick Skills

    Alarm validation, incident triage, intercom/visitor, guard tour & lone-worker, incident reporting.

    Policies

    Policies

    Sites/regions, hours, languages, consent & disclosures, escalation rules, evidence handling.

    Design Flows

    Design Flows

    Verification scripts, duress & escalation logic, dispatch criteria, report templates.

    Pilot & Tune

    Pilot & Tune

    Shadow mode, QA analytics, supervised transfers.

    Go Live

    Go Live

    Add sites, roles, languages; extend to compliance reporting.

    ↓40–70%

    False alarms contained

    Fewer false dispatches thanks to structured verification.

    ↓50–80%

    Time-to-verify

    Incidents validated faster with AI-driven triage.

    ↑30–50%

    Report completeness

    Automatic logs and SOP-based documentation ensure full audit trails

    Use Cases

    Expert agents for high-ROI security use cases

    <strong>Multi-sensor verification: </strong>Cross-check alarms with motion, door/window, audio, and environmental sensors.

    Multi-sensor verification: Cross-check alarms with motion, door/window, audio, and environmental sensors.

    <strong>Video snapshot & context: </strong>Pull frames from VMS/CCTV, detect person/vehicle, note direction of travel.

    Video snapshot & context: Pull frames from VMS/CCTV, detect person/vehicle, note direction of travel.

    <strong>False-alarm filtering:</strong> Suppress weather/animal/debris triggers with confidence scoring; auto-close low-risk events.

    False-alarm filtering: Suppress weather/animal/debris triggers with confidence scoring; auto-close low-risk events.

    <strong>Escalation & dispatch prep:</strong> Confirm site/keyholder, collect hazards & entry info, package details for CAD.

    Escalation & dispatch prep: Confirm site/keyholder, collect hazards & entry info, package details for CAD.

    <strong>24/7 incident intake:</strong> Answer calls/alarms; classify intrusion, fire, medical, safety, or facility issues.

    24/7 incident intake: Answer calls/alarms; classify intrusion, fire, medical, safety, or facility issues.

    <strong>SOP triage: </strong>Branching questions, severity scoring, timers, and SLAs to prioritize response.

    SOP triage: Branching questions, severity scoring, timers, and SLAs to prioritize response.

    <strong>CAD/PSAP handoff:</strong> Push incident with coordinates and narrative; warm-transfer when required.

    CAD/PSAP handoff: Push incident with coordinates and narrative; warm-transfer when required.

    <strong>Responder coordination:</strong> Share updates, track ETA, verify on-scene arrival, capture outcomes.

    Responder coordination: Share updates, track ETA, verify on-scene arrival, capture outcomes.

    <strong>Smart concierge</strong>: Answer intercoms, determine purpose, route to tenant/guard, or resolve instantly.

    Smart concierge: Answer intercoms, determine purpose, route to tenant/guard, or resolve instantly.

    <strong>Identity & access check:</strong> Validate PIN/QR/ACLs; issue temporary passes with audit trail.

    Identity & access check: Validate PIN/QR/ACLs; issue temporary passes with audit trail.

    Contractor & package handling: Verify work orders, log arrivals, authorize door release with evidence.

    Contractor & package handling: Verify work orders, log arrivals, authorize door release with evidence.

    <strong>Tailgating & after-hours:</strong> Flag anomalous access patterns and escalate per policy.

    Tailgating & after-hours: Flag anomalous access patterns and escalate per policy.

    <strong>Check-ins & safety: </strong>Scheduled voice check-ins, man-down detection, silent-duress phrase.

    Check-ins & safety: Scheduled voice check-ins, man-down detection, silent-duress phrase.

    <strong>Geofenced patrols:</strong> Verify checkpoints via GPS/NFC; prompt for notes/photos at each stop.

    Geofenced patrols: Verify checkpoints via GPS/NFC; prompt for notes/photos at each stop.

    <strong>Tasking & reminders:</strong> Remind about locks, meters, doors; capture proof-of-service.

    Tasking & reminders: Remind about locks, meters, doors; capture proof-of-service.

    <strong>Shift logs & anomalies:</strong> Dictate incidents; auto-generate tour reports with highlights.

    Shift logs & anomalies: Dictate incidents; auto-generate tour reports with highlights.

    <p><strong>Timeline reconstruction:</strong> Stitch alarms, radio/intercom audio, and CCTV clips into one view.</p>

    Timeline reconstruction: Stitch alarms, radio/intercom audio, and CCTV clips into one view.

    <strong>Evidence packaging:</strong> Hash/label media; maintain chain-of-custody logs.

    Evidence packaging: Hash/label media; maintain chain-of-custody logs.

    <strong>Audit-ready reports: </strong>Auto-fill internal/insurance/OSHA forms and distribute to stakeholders.

    Audit-ready reports: Auto-fill internal/insurance/OSHA forms and distribute to stakeholders.

    <strong>Root-cause insights:</strong> Heatmaps of false alarms, SLA breaches, staffing and coverage recommendations.

    Root-cause insights: Heatmaps of false alarms, SLA breaches, staffing and coverage recommendations.

    Integrations

    Integrations for people teams

    Genetec

    Genetec

    Milestone

    Milestone

    Avigilon

    Avigilon

    Qognify

    Qognify

    ExacqVision

    ExacqVision

    LenelS2

    LenelS2

    HID Origo

    HID Origo

    Brivo

    Brivo

    Openpath

    Openpath

    Gallagher

    Gallagher

    Honeywell

    Honeywell

    xMatters

    xMatters

    Drop-in connectors

    Drop-in connectors

    Drop-in connectors via FHIR/HL7, SMART on FHIR, and secure webhooks. Custom adapters available.

    Benefits

    Why security teams choose us

    Security-tuned NLU

    Security-tuned NLU

    Verification scripts out of the box.

    RAG Playbooks

    RAG Playbooks

    Keep actions policy-aligned and site-specific.

    Camera/door Lookups

    Camera/door Lookups

    And on-call routing for precise escalation.

    Incident-grade Summaries

    Incident-grade Summaries

    With timestamps and evidence references.

    Multilingual Voice

    Multilingual Voice

    Global numbers; 24/7 resilience.

    Analytics

    Analytics

    Containment, TTV, dispatch latency, SOP adherence.

    Omnichannel

    Omnichannel

    Phone, intercom, web widget, SMS callback.

    Scalable & Resilient

    Scalable & Resilient

    Autoscaling; 99.9%+ platform uptime.

    Security

    Enterprise-grade
security & compliance

    • GDPR/CCPA support; regional disclosures & consent flows.

    • Encryption in transit & at rest; KMS-managed keys.

    • SSO/SAML, RBAC, IP allowlists; least-privilege scopes.

    • PII redaction; evidence hash and chain-of-custody metadata.

    • Configurable retention & region pinning.

    Vitaly Kovalev

    Vitaly Kovalev

    Sales Manager

    Talk to us about your custom-built security voice assistant

    We don’t ship generic bots. We tailor each AI voice agent to your sites, SOPs, and stack (VMS, ACS, PSIM, CAD) so adoption is smooth, false alarms drop, dispatch is faster, and reports are audit-ready from day one.

    Talk to Sales

    Behchmarks

    Outcomes that matter

    30–60%

    fewer false dispatches via structured, multi-sensor + video verification

    20–45%

    faster incident triage with clearer CAD/PSAP handoffs

    15–35%

    lower average handle time using guided SOP flows and auto-routing

    1–3 hrs

    operator time back per shift from automated intake and reporting

    95–99%

    SOP-adherent, audit-ready reports with chain-of-custody and evidence packaging

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    Discover Plavno AI Agent advantage

    Just tell the Plavno AI Agent about your project – it will ask questions, gather requirements, and propose a tailored solution

    Schedule a callStart AI Voice Chat

    Case Studies

    Our clients achieve real results

    View all case studies
    Real-Time Multilingual Speech Engine (Khutba)

    Real-Time Multilingual Speech Engine (Khutba)

    Sub-second real-time multilingual streaming that scales to thousands, ensures domain accuracy, and auto-generates audio with captions.

    Read more

    The First Real-Time Translation Layer for Calls (Instant)

    The First Real-Time Translation Layer for Calls (Instant)

    Multilingual voice via simple APIs—sub-second captions & translated audio, from 1:1 to thousands.

    Read more

    Real-Time AI-Powered YouTube Translation (PlayTV)

    Real-Time AI-Powered YouTube Translation (PlayTV)

    PlayTV applies advanced speech recognition and neural translation models to generate live multilingual audio streams for YouTube videos.

    Read more

    View all case studies

    Frequently Asked Questions

    FAQs

    Find answers to your common concerns

    Can it connect to our VMS/PSIM and ACS?

    Yes—via native connectors, ONVIF/RTSP (where supported), and webhooks/custom adapters.

    Will it follow our SOPs and post orders?

    Yes—RAG playbooks retrieve and enforce your site-specific procedures and escalation rules.

    How do you handle evidence and privacy?

    We store metadata and references, apply PII redaction, and log chain-of-custody hashes. Region-specific disclosures included.

    Does it hand off to a live operator?

    Yes—warm transfer with context, timestamps, and recent transcript snippets.


    What languages are supported?

    English, Spanish, German, French, Portuguese, Arabic and more; add others on request.

    What’s a typical rollout path?

    Start with alarm validation on one site; add incident intake & intercom; expand to reporting and guard tour.

    Project Estimator

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    • The estimated time to launch the product

    • Clear vision of functionality you need

    • 10% discount on your first sprint

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    • Discuss your project details

    • Plavno experts contact you within 24h

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    • Submit a comprehensive project proposal with estimates, timelines, team composition, etc

    Need a custom consultation? Ask me!

    Plavno has a team of experts ready to start your project. Ask us!

    Vitaly Kovalev

    Vitaly Kovalev

    Sales Manager

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