Infrastructure, Observability & Security
US client production means monitor unit cost, drift, and access with equal weight. We ship dashboards for latency, token or inference spend, task success, and human override rate. Alerts page only when user impact is likely. Noise kills response culture, so thresholds come from baselines taken in the first two weeks. Incident response names severity and customer communication steps. Fredericksburg teams receive runbooks in their repo, not a portal they cannot edit.
Security controls map to your obligations. Healthcare paths respect HIPAA patterns with maximized minimization and audited access. Federal-adjacent work near Quantico follows your existing boundary guidance. SOC2 aligned practices cover change management and access reviews. We do not invent a parallel compliance brand. Evidence packs reuse your GRC tools where present.
Deployment prefers infrastructure as code under your cloud accounts. Secrets rotate on schedule. Network paths stay private between scoring jobs and data stores. Egress filters reduce surprise external calls. Backup and restore drills cover model artifacts and vector indexes, not just databases. Restore time objectives sit in the same doc as application SLOs.
Observability of model quality is separate from infra green lights. Scheduled evaluation jobs score fresh labeled batches. Drift beyond the band opens a ticket with sample diffs. Product owners decide whether to retrain, narrow scope, or pause. Cost monitors kill runaway batch loops overnight. Finance sees weekly burn versus forecast without waiting for the cloud invoice.
Post-launch operations include a joint review cadence for the first quarter. We tune alert quality, prune unused features, and lock ownership of each service. After handoff, your engineers can extend the system because the diagrams match the code. That is the standard we ship to Virginia clients who must stay independent.