For CTOs: Architecture & Technical Lifecycle
Lifecycle control beats one-off pilots that never reach production ownership. Kickoff starts with data contracts, identity mapping, and a failure budget. We define what wrong looks like before writing prompts. Decision points include which systems are read-only, which write under dual control, and when humans must approve actions.
Discovery produces a risk register, integration map, and pilot success metrics. Build stages move from shadow mode to assisted mode to limited automated actions. Governance boards on the client side review promotion gates. That staged growth mirrors how we rolled enterprise search agents into daily support work without shocking staff.
Trade-offs stay visible. Stronger models mean higher cost on clinical language. Lighter models need tighter retrieval and more rules on admin tasks. Batch jobs reduce peak latency stress on daytime clinics. CTOs choose the mix with full cost models, not surprise invoices.
Release discipline uses feature flags, canaries on single clinics, and rollback plans that staff understand. Observability covers accuracy sample sets, latency, and override reasons. Drift reviews run on a calendar, not only after complaints.
Post-launch ownership is documented. Your team receives runbooks, prompt change process, and escalation paths. We stay for stabilization then transfer day-to-day monitoring signals into your tools. Technical debt stays listed with owners, not buried in chat threads.