In the wake of becoming the official distributor of Daimler AG, the client was confronted with a challenge that underscored the necessity for innovative development. With an extensive database comprising approximately one million items, the pressing need emerged to establish steadfast operational continuity while linking numerous dealers.
Challenges & solutions
According to preliminary estimates, the product catalog consists of more than one million items. That’s a lot to manage.
We specifically designed CMS X4, which can handle product catalogs of any magnitude, ensuring scalability.
Working with such a huge project obviously involves future expansion and third-party integrations.
We meticulously designed a REST API-based exchange protocol, which serves as a bridge between the existing system and potential remote accounting solutions or ERP systems.
Agile methodology forms the cornerstone of our work philosophy. Through a seamless blend of innovative practices, including regular demos, comprehensive progress tracking, and a unique pay structure based on hours invested, we've constructed a workflow that ensures optimal outcomes and client satisfaction.
Seamlessly integrated with the company's CRM system, the solution facilitated streamlined order placement. Users could confidently add selected spare parts to their shopping carts, initiating a smooth order process overseen by managers.
It stores comprehensive order history including a "favorites" function, enabling swift reordering of popular items without the need for exhaustive catalog searches.
Users can easily search and filter products based on their requirements. Moreover, the system allows users to find analogs for products within the catalog.
The solution offers smart product recommendations based on users' browsing and ordering history, enhancing cross-selling and upselling opportunities.
The client can now effortlessly update product information, prices, and other crucial details, ensuring their catalog remains accurate and up-to-date. When it comes to order processing, the new system's streamlined functionalities have led to a notable reduction in the time it takes to process incoming orders. This efficiency improvement translates into faster order fulfillment, ensuring that customers receive their purchases promptly and enhancing their overall satisfaction.
Looks like your business could benefit from a similar service? Let’s discuss how we can help you reach your business goals!
This is what will
happen, after you