Interacting with and taking care of guests—that is where the hotel-guest relationship often starts. For this reason, our client needed a refreshed mobile experience to compete with the expectations set by today’s tech-first world.
As travel started to pick up in 2021, there was an urgency to get to market quickly with both the new experience and the redesigned app, and it was a massive undertaking. Plus, the new app needed to work with both iOS and Android, be translated into 18 languages and be able to provide group experiences.
Challenges & solutions
Existing booking processes often lack the necessary flexibility and synchronization to accommodate the varied preferences and needs of multiple participants.
The app facilitates collaborative planning for group stays. Guests can seamlessly coordinate and book services for multiple participants, ensuring a synchronized and hassle-free experience for families, friends, or business groups.
Previously the client had many delays in the workflow. It took several weeks to make simplest changes to the app functionality. So they wanted us to move fast.
Using agile releases looked like the perfect idea for that challenge. We delivered our backend solution twice faster than expected! In general, it took us only 8 weeks to develop the whole app - from scratch to release. However, we covered all the MVP functionality.
Agile methodology forms the cornerstone of our work philosophy. Through a seamless blend of innovative practices, including regular demos, comprehensive progress tracking, and a unique pay structure based on hours invested, we've constructed a workflow that ensures optimal outcomes and client satisfaction.
Guests can customize their service bookings based on a variety of specific conditions: selecting preferred dates, specialist service providers, specific time slots, diverse service types, and specifying the number of participants for each reservation.
It goes beyond mere translation by seamlessly adapting the entire user interface and content to cater to each guest's preferred language.
Plavno implemented simplified and rapid login methods, including email and social media options.
Various payment methods were integrated, such as credit card, PayPal, as well as the ability to make on-site cash payments.
In response to the surge in travel during 2021, the expedited development and launch of the redesigned mobile app proved to be a strategic triumph. The app's adaptability, linguistic diversity, and promotion of group dynamics have collectively elevated the guest experience, setting an inspiring benchmark for the industry at large. And it took only 8 weeks to deliver the MVP with all the necessary functionality.
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