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AI-Powered Phone Agent for Insurance

Plavno builds intelligent AI-powered phone agent for insurance solutions that automate customer communication, claims management, and policy services. Our AI insurance software combines predictive analytics, automation, and natural language processing to transform how insurers handle calls, inquiries, and claims

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99%

Accuracy in Communication

Smart AI phone agent ensures human-like tone, precision, and empathy across 100+ languages

50%

Cost Savings

Operational expenses reduced with insurance workflow automation and AI-based routing

85%

Customer Queries Automated

Insurers using AI voice agents and AI virtual assistants resolve inquiries 85% faster.

$7.5T

Global Insurance Market by 2030

Growth driven by AI insurance automation software and digital transformation in customer experience.

Plug-and-play Solutions

Revolutionize customer communication, claims management with intelligent automation

Our AI insurance software and AI chatbot for insurance companies deliver proactive support and real-time insights through a unified insurance automation platform

  • Real-time AI-powered phone agent for insurance automating inbound and outbound communication

  • Cloud-based AI voice agent managing multilingual interactions and claims updates

  • Predictive intelligence via insurance automation software for decision-making

  • Seamless integration with CRM, ERP, and insurance workflow automation systems

Solutions
Challenges
Use Cases
Revolutionize customer communication, claims management with intelligent automation
01

Problem

  • Manual customer calls slow down claims and policy updates

  • Lack of unified AI insurance platform for communication tracking and automation

  • Disconnected systems between agents, underwriters, and clients

  • No proactive AI insurance analytics to detect fraud or errors early

Problem
02

Challenge

  • Build: adaptive AI phone agent capable of managing claims, renewals, and support inquiries

  • Enable predictive analytics for: risk detection and claim validation

  • Integrate with: AI insurance software, CRM, ERP, and other core platforms

  • Ensure scalable cloud architecture for: global insurance automation platform deployment

Challenge

Transforming Сommunication

Solution

The AI-powered phone agent for insurance automates call handling, claims tracking, and customer support, combining human-like voice interaction with predictive intelligence and seamless system integration

Product Highlights

    • Real-time voice workflow: Call → Process → Predict → Respond

    • Predictive AI insurance analytics for risk scoring and claim verification

    • Cross-platform compatibility with CRMs, ERPs, and policy systems

    • Automated escalation to human agents for complex cases

    • Cloud-native AI insurance automation platform with full compliance (ISO · GDPR · SOC 2)

    • Continuous model improvement through insurance workflow automation and feedback loops

User Flows

    • Receive: Capture voice input and identify policy or claim context

    • Process: Route intelligently via AI insurance software automation

    • Respond: Deliver fast, accurate updates through AI voice agent

    • Learn: Adapt using analytics and training data to improve accuracy

Experience & Scale

    • Sub-second response latency through low-latency AI architecture

    • Multilingual capabilities via AI virtual assistant for global clients

    • Integration-ready SDK and REST API for insurers

    • 10K+ concurrent calls supported globally

    • Full compliance for enterprise-grade insurance automation software

Architecture Overview

Deep Dive: Project Architecture

    • Data Layer: Collects customer voice data, claims, and policy details

    • Intelligence Layer: Machine learning models trained for AI insurance workflows

    • Analytics Layer: Visualization dashboards and KPI tracking

    • Integration Layer: REST APIs connecting with core insurance workflow automation systems

    • Voice Layer: NLP-powered AI voice agent with sentiment detection and intent mapping

Deep Dive: Project Architecture

Challenges

Hard Problems We Solved

Unified Communication

Unified Communication

Consolidated chat, voice, and policy data in a single AI insurance automation platform

Predictive Routing

Predictive Routing

Used AI insurance software to anticipate intent and route calls dynamically

Compliance & Privacy

Compliance & Privacy

Achieved SOC 2, ISO, and GDPR alignment for sensitive insurance data

Global Scale

Global Scale

Cloud architecture handling 10K+ simultaneous calls and multilingual workloads

Value

Quality & Fidelity 

Driving measurable ROI through automation and intelligence with AI-powered phone agent for insurance

Predictive Call Management

Predictive Call Management

Smart routing and claim prediction using AI insurance software

AI voice agent
Predictive Analytics
Data-driven AI
MVP
MVP
Global Scalability

Global Scalability

Cloud-native insurance automation platform supporting worldwide insurers.

Cloud-based AI
Elastic Scaling
Multi-region
MVP
MVP
Operational Efficiency

Operational Efficiency

50% faster claims and call handling using AI insurance and automation

Workflow Optimization
AI Insight Engine
Predictive Modeling
MVP
MVP
Compliance & Security

Compliance & Security

Fully compliant with ISO 27001, SOC 2, and GDPR standards

Data Security
Zero-Trust Model
Audit-Ready
MVP
MVP

Benchmarks

Scale & Reliability

Proven performance for global insurers using AI-powered phone agent for insurance

Scalability

Scalability

5K+ concurrent AI-assisted calls with 99.9% uptime

Edge AI
Load Balancing
Cloud Scaling
Prediction Accuracy

Prediction Accuracy

98% accurate intent recognition via AI insurance analytics

NLP Models
Voice-to-Data
ML Models
Response Speed

Response Speed

Sub-400 ms latency across cloud nodes

Latency Optimization
Edge Computing
Resilience

Resilience

Self-healing architecture ensuring global reliability

Auto-Recover
Multi-Zone
Failover Ready
≤ 400 ms

latency

+10M

calls monthly

99.95%

reliability

Data Protection

Security & Compliance

Enterprise-grade security integrated into every layer of AI insurance software

End-to-end encryption

End-to-end encryption

for all call and data flows

JWT and role-based access

JWT and role-based access

management for authorized staff only

SOC 2, ISO 27001, and GDPR

SOC 2, ISO 27001, and GDPR

compliant data infrastructure

Innovative Experience

Industries & Use Cases

AI-powered automation built for insurers, brokers, and fintech providers

Customer Service

Customer Service

24/7 AI virtual assistant managing multilingual policyholder requests.

Very high adoption rate
Underwriting & Risk

Underwriting & Risk

Predictive AI insurance analytics for fraud detection and evaluation

High adoption rate
Renewals

Renewals

Proactive reminders and upsells via AI chatbot for insurance companies

Very high adoption rate
Claims Automation

Claims Automation

AI-driven processing and verification through AI insurance software

High adoption rate
Reporting & Insights

Reporting & Insights

Unified dashboards powered by insurance automation software

High adoption rate

Delivery Crew

Project Team

High-performing developers for growing companies

Renata Sarvary

Renata Sarvary

Sales Manager

Ready to Transform Insurance with AI?

Partner with Plavno to deploy AI-powered phone agents for insurance companies — automating claims, calls, and customer support with AI insurance software

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Competitive Ability

Key Performance Flow

Demonstrating how Plavno’s AI-powered phone agent for insurance delivers scale, accuracy, and automation

From first call to claim resolution — everything happens in one intelligent AI-driven flow

01

Capture & Recognize

AI voice agent identifies customer intent and context using natural language understanding

02

Process & Analyze

AI insurance software retrieves and verifies policy or claim data instantly

03

Predict & Act

AI-powered phone agent for insurance executes actions, predicts outcomes, or routes to human agents if needed

04

Automate & Report

Insurance workflow automation logs calls, creates audit trails, and updates dashboards in real time

Delivery & Automation

Delivery & Automation

    • API and SDK integration with existing insurance automation platforms

    • Smart scheduling, policy renewal automation, and notifications

    • Multi-region deployment for enterprise scalability

    • Cloud-based orchestration ensuring high reliability

Throughput & Scale

Throughput & Scale

    • 10K+ concurrent calls managed in real time

    • Sub-400 ms latency for voice interactions

    • Elastic cloud scaling across data centers

    • Unified multi-channel coordination (voice, chat, CRM)

AI Intelligence & Quality Stack

AI Intelligence & Quality Stack

    • Deep learning models for call classification and intent prediction

    • Adaptive NLP for natural, human-like voice interaction

    • Predictive intelligence improving call outcomes

    • Continuous AI retraining for domain-specific accuracy

Results

Proven success with Plavno’s AI-powered phone agent for insurance

45% Faster Claim Resolution

45% Faster Claim Resolution

Predictive analytics cut processing time dramatically

35% Cost Reduction

35% Cost Reduction

Automation via insurance workflow automation replaced repetitive manual work

Global Scalability

Global Scalability

Cloud-native platform handles international deployments effortlessly

Customer Satisfaction

Customer Satisfaction

Improved NPS scores and faster resolutions with AI virtual assistant support

Enhanced Communication Efficiency

Enhanced Communication Efficiency

AI-powered phone agent for insurance companies delivers seamless, 24/7 customer interaction and claim assistance across multiple languages

Tools We Used

Technology stack

Backend

Backend

Node.js
Python
FastAPI
PostgreSQL
Redis
AI & Analytics

AI & Analytics

TensorFlow
PyTorch
Grafana
Prometheus
Infrastructure

Infrastructure

AWS Lambda
Kubernetes
WebSocket
WebRTC
Security

Security

Cloudflare WAF
JWT
RBAC
Encryption Layer
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Frequently Asked Questions

Quick Answers

Find answers to your common concerns

What’s the average latency?

Less than 400 ms for voice processing using the AI voice agent

Is it compliant and secure?

100% — built on ISO, GDPR, and SOC 2 standards

Can it support multiple languages?

Yes — the AI virtual assistant covers over 100 languages and dialects

How long is deployment?

MVP ready in 12–14 weeks for insurers of any scale

Can it integrate with our current systems?

Yes — the AI insurance software connects seamlessly to CRM, ERP, and claims tools

About Plavno

Why choose Plavno?

Proven by our
customers feedback

clutch.co
AI-first Delivery

AI-first Delivery

Senior engineers + proven AI components to accelerate time-to-value.

800+ Projects Delivered

800+ Projects Delivered

From MVPs to enterprise platforms at global scale.

Full-stack Team

Full-stack Team

From extension UX to GPU pipelines and global scale.

Testimonials

We are trusted by our customers

“They really understand what we need. They’re very professional.”

The 3D configurator has received positive feedback from customers. Moreover, it has generated 30% more business and increased leads significantly, giving the client confidence for the future. Overall, Plavno has led the project seamlessly. Customers can expect a responsible, well-organized partner.
Read more on Clutch

Sergio Artimenia

Commercial Director, RNDpoint

Sergio Artimenia

“We appreciated the impactful contributions of Plavno.”

Plavno's efforts in addressing challenges and implementing effective solutions have played a crucial role in the success of T-Rize. The outcomes achieved have exceeded expectations, revolutionizing the investment sector and ensuring universal access to financial opportunities
Watch video review on YouTube

Thien Duy Tran

Product Manager, T-Rize Group

Thien Duy Tran

“We are very satisfied with their excellent work”

Through the partnership with Plavno, we built a system used by more than 40 million connected channels. Throughout the engagement, the team was communicative and quick in responding to our concerns. Overall, we were highly satisfied with the results of collaboration.
Read more on Clutch

Michael Bychenok

CEO, MediaCube

Michael Bychenok

“They have a clear understanding of what the end user needs.”

Plavno's codes and designs are user-friendly, and they complete all deliverables within the deadline. They are easy to work with and easily adapt to existing workflows, and the client values their professionalism and expertise. Overall, the team has delivered everything that was promised.
Read more on Clutch

Helen Lonskaya

Head of Growth, Codabrasoft LLC

Helen Lonskaya

“The app was delivered on time without any serious issues.”

The MVP app developed by Plavno is excellent and has all the functionality required. Plavno has delivered on time and ensured a successful execution via regular updates and fast problem-solving. The client is so satisfied with Plavno's work that they'll work with them on developing the full app.
Read more on Clutch

Mitya Smusin

Founder, 24hour.dev

Mitya Smusin

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