Online Estimate

AI Voice Concierge for Hotels and Travel Operators

Plavno builds intelligent AI Voice Concierge systems for hotels, resorts, and travel brands, automating guest communication, concierge operations, and service delivery. Our hospitality software development services merge conversational AI, predictive analytics, and cloud-based hospitality software to transform how the travel & hospitality industry manages requests, bookings, and guest support.

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68%

Hotels Using AI in Hospitality Industry

AI-driven automation enhances guest satisfaction, service speed, and operational efficiency

75%

Automated Guest Interactions

Teams using an AI concierge reduce manual support load and response time dramatically

40%

Cost Reduction

Hotels using hotel automation software cut manual workflows and repetitive communication

99.9%

Recognition Accuracy

The AI travel assistant identifies intent and routes service actions with sub-second precision

Plug-and-play Solutions

Revolutionize guest experience, concierge workflows, and travel operations with conversational AI

Our travel & hospitality AI solutions deliver proactive support and real-time orchestration.

  • Real-time AI Voice Concierge automation for guest requests and hotel services

  • Cloud-native voice assistant with multilingual updates and natural conversation

  • Predictive intelligence via hospitality AI for prioritization and personalization

  • Seamless integration with PMS, CRS, POS, ERPs, CRMs, and hospitality systems

Solutions
Challenges
Use Cases
Revolutionize guest experience, concierge workflows, and travel operations <span>with conversational AI</span>
01

Problem

  • Manual guest ops slow response time and reduce service quality

  • No unified concierge automation across hospitality systems

  • Fragmented visibility between PMS, bookings, housekeeping, and support

  • Limited AI in hospitality industry prevents proactive service

Problem
02

Challenge

  • Build adaptive hotel AI concierge system for voice-driven requests, bookings, amenities

  • Enable predictive analytics for service forecasting and personalization

  • Integrate with PMS, CRS, POS, ERP, CRM, smart-room devices

  • Ensure scalable cloud architecture for global hotel groups and travel operators

Challenge

Transforming Сommunication

Solution

The AI Voice Concierge automates service initiation, guest communication, and booking flows—combining natural conversation with predictive intelligence and seamless hospitality system integration.

Product Highlights

    • Guest workflow pipeline: Intent → Identify → Execute → Notify

    • Predictive analytics for personalized recommendations and smart routing

    • Cross-platform compatibility with PMS, CRS, POS, CRMs, ERPs

    • Smart escalation to hotel staff when exceptions occur

    • Cloud-native cloud-based hospitality software baseline (ISO · GDPR · SOC 2)

    • Continuous learning from guest feedback and service patterns

User Flows

    • Receive: Capture guest intent (voice/in-room/phone/mobile) and identify profile

    • Process: Apply rules via hospitality AI models for matching and execution

    • Respond: Confirm status, bookings, services, reservations or escalate

    • Learn: Improve accuracy using outcomes and labeled service data

Experience & Scale

    • Sub-second concierge decisions

    • Multilingual voice via AI travel assistant

    • SDKs & APIs for hotels and travel brands

    • 10K+ concurrent guest requests supported globally

    • Enterprise-grade compliance at hospitality scale

Architecture Overview

Deep Dive: Project Architecture

    • Data Layer: Guest profiles, bookings, preferences, service logs

    • Intelligence Layer: ML for personalization, routing, prediction

    • Analytics Layer: Dashboards for satisfaction, SLAs, occupancy

    • Integration Layer: PMS, CRS, POS, ERPs, CRMs, smart-room APIs

    • Conversation Layer: NLP-driven voice assistant with hospitality intent models

Deep Dive: Project Architecture

Challenges

Hard Problems We Solved

Unified Guest Ops

Unified Guest Ops

Connected PMS, bookings, POS, smart-room systems into one automation layer

Predictive Personalization

Predictive Personalization

Used travel & hospitality AI solutions to recommend optimal resolutions and upsells

Compliance & Privacy

Compliance & Privacy

Aligned with ISO, SOC 2, GDPR hospitality data controls

Global Scale

Global Scale

Multi-region architecture for hotel chains and international travel operators

Value

Quality & Fidelity 

Driving measurable ROI with the AI Voice Concierge

Lift in Guest Satisfaction

Lift in Guest Satisfaction

Predictive personalization and instant responses raise experience quality.

AI concierge
Personalization
High CSAT
MVP
MVP
Global Scalability

Global Scalability

Cloud-native orchestration across hotel networks and travel platforms.

Cloud AI
Elastic Scaling
Multi-region
MVP
MVP
Operational Efficiency

Operational Efficiency

Reduced manual calls and ticket volume; faster service delivery.

Automation
AI Insight Engine
Forecasting
MVP
MVP
Compliance & Security

Compliance & Security

Hospitality-grade controls across data, access, and workflows.

ISO/SOC 2
GDPR
Encrypted
MVP
MVP

Benchmarks

Scale & Reliability

Proven performance for hotels and travel operators

Scalability

Scalability

5K+ concurrent AI-driven concierge sessions with 99.95% uptime

Load Balancing
Edge AI
Elastic Cloud
Recognition Accuracy

Recognition Accuracy

98% accurate intent classification in live guest traffic

NLP Models
Speech-to-Intent
ML
Response Speed

Response Speed

Sub-400 ms end-to-end decisioning

Latency Optimization
Edge Processing
Resilience

Resilience

Self-healing global architecture

Auto-Recover
Failover Ready
Multi-zone
≤ 400 ms

latency

+5M

guest interactions monthly

99.95%

uptime

Data Protection

Security & Compliance

Enterprise-grade security integrated into every hospitality workflow

End-to-end encryption

End-to-end encryption

TLS 1.2+, AES-256 protection for guest data

Role-based access

Role-based access

Fine-grained permissions with full audit trails

ISO 27001, SOC 2, GDPR

ISO 27001, SOC 2, GDPR

Compliance for global hotel groups and travel operators

Innovative Experience

Industries & Use Cases

AI-powered automation built for hotels, travel, and hospitality

Hotels & Resorts

Hotels & Resorts

AI concierge for amenities, bookings, guest services

Very high adoption rate
Travel Operators

Travel Operators

AI travel assistant for itinerary updates, reservations, changes

High adoption rate
Hospitality Service Centers

Hospitality Service Centers

Unified voice support for global guest operations

Very high adoption rate
Vacation Rentals

Vacation Rentals

Automated check-in, instructions, property guide flows

High adoption rate
Hotel Back Office

Hotel Back Office

Dashboards for SLAs, service demand, and performance

High adoption rate

Delivery Crew

Project Team

High-performing developers for growing companies

Renata Sarvary

Renata Sarvary

Sales Manager

Ready to Transform Guest Experience with AI?

Partner with Plavno to deploy the AI Voice Concierge—automating service delivery, elevating guest satisfaction, and scaling operations across global hospitality brands.

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Competitive Ability

Key Performance Flow

Demonstrating how Plavno’s AI Voice Concierge delivers scale, accuracy, and automation.

From guest intent to service resolution—everything happens in one intelligent, auditable flow.

01

Capture & Recognize

AI assistant understands guest intent and retrieves profile context.

02

Process & Analyze

Applies preferences, rules, and predictive models.

03

Predict & Act

Executes requests, escalates, or supplies recommendations.

04

Automate & Report

Updates PMS and CRMs; generates logs and dashboards instantly.

AI Intelligence & Quality Stack

AI Intelligence & Quality Stack

    • Deep learning for guest intent and service classification

    • Adaptive NLP for natural human-like voice interaction

    • Predictive models for upsells and personalization

    • Continuous retraining from outcomes and preferences

Delivery & Automation

Delivery & Automation

    • APIs/SDKs for PMS, CRS, ERPs, CRMs

    • Smart scheduling for service tasks and workflows

    • Multi-region deployment for global hospitality

    • Cloud orchestration and monitoring

Throughput & Scale

Throughput & Scale

    • 10K+ concurrent concierge sessions

    • Sub-400 ms response time

    • Elastic cloud scaling

    • Unified multi-channel voice and device coordination

Results

Proven success with Plavno’s AI Voice Concierge

+30–45% Guest Satisfaction Increase

+30–45% Guest Satisfaction Increase

Real-time assistance and personalization

35–45% Operational Cost Reduction

35–45% Operational Cost Reduction

Automated requests replace manual calls

Global Scalability

Global Scalability

Multi-property, multi-language deployments

Happier Guests

Happier Guests

Consistent, 24/7 availability and instant response

Lower Service Failures

Lower Service Failures

AI-driven routing reduces delays and miscommunication

Tools We Used

Technology stack

Backend

Backend

Node.js
Python
FastAPI
PostgreSQL
Redis
AI & Analytics

AI & Analytics

TensorFlow
PyTorch
OpenAI
Grafana
Prometheus
Infrastructure

Infrastructure

AWS Lambda
Kubernetes
WebSocket
WebRTC
Security

Security

Cloudflare WAF
JWT
RBAC
Encryption Layer
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Frequently Asked Questions

Quick Answers

Find answers to your common concerns

Can it integrate with our PMS and booking systems?

Yes — we integrate via APIs/SDKs with PMS, CRS, POS, ERPs, CRMs.

How fast is the response?

Typically under 400 ms.

Is it compliant and secure?

Fully — ISO, SOC 2, GDPR ready.

Does it support multiple languages?

Yes — supports 30+ languages.

How long is delivery?

MVP ready in 12–14 weeks depending on integrations.

About Plavno

Why choose Plavno?

Proven by our
customers feedback

clutch.co
AI-first Delivery

AI-first Delivery

Senior engineers + proven AI components to accelerate time-to-value.

800+ Projects Delivered

800+ Projects Delivered

From MVPs to enterprise platforms at global scale.

Full-stack Team

Full-stack Team

From extension UX to GPU pipelines and global scale.

Testimonials

We are trusted by our customers

“They really understand what we need. They’re very professional.”

The 3D configurator has received positive feedback from customers. Moreover, it has generated 30% more business and increased leads significantly, giving the client confidence for the future. Overall, Plavno has led the project seamlessly. Customers can expect a responsible, well-organized partner.
Read more on Clutch

Sergio Artimenia

Commercial Director, RNDpoint

Sergio Artimenia

“We appreciated the impactful contributions of Plavno.”

Plavno's efforts in addressing challenges and implementing effective solutions have played a crucial role in the success of T-Rize. The outcomes achieved have exceeded expectations, revolutionizing the investment sector and ensuring universal access to financial opportunities
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Thien Duy Tran

Product Manager, T-Rize Group

Thien Duy Tran

“We are very satisfied with their excellent work”

Through the partnership with Plavno, we built a system used by more than 40 million connected channels. Throughout the engagement, the team was communicative and quick in responding to our concerns. Overall, we were highly satisfied with the results of collaboration.
Read more on Clutch

Michael Bychenok

CEO, MediaCube

Michael Bychenok

“They have a clear understanding of what the end user needs.”

Plavno's codes and designs are user-friendly, and they complete all deliverables within the deadline. They are easy to work with and easily adapt to existing workflows, and the client values their professionalism and expertise. Overall, the team has delivered everything that was promised.
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Helen Lonskaya

Head of Growth, Codabrasoft LLC

Helen Lonskaya

“The app was delivered on time without any serious issues.”

The MVP app developed by Plavno is excellent and has all the functionality required. Plavno has delivered on time and ensured a successful execution via regular updates and fast problem-solving. The client is so satisfied with Plavno's work that they'll work with them on developing the full app.
Read more on Clutch

Mitya Smusin

Founder, 24hour.dev

Mitya Smusin

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