Online Estimate

AI Agent for Freight Quoting
& Tracking Automation

Plavno empowers logistics companies and freight brokers with AI-driven agents that automate quoting, shipment tracking, and customer communication — reducing manual workloads, boosting response speed, and enabling 24/7 operations across global markets as a software development company and logistics software development agency.

Let’s Build Your Solution
$15T

Global Logistics Market

Projected value by 2030

70%

Faster Response

Instant AI-generated quotes

90%

Quote Accuracy

Verified real-time pricing

24/7

Operations

Always-on AI support

Plug-and-play Solutions

Eliminate manual bottlenecks in logistics communication.

Deliver real-time freight quotes, shipment updates, and automated customer support through intelligent AI agents across all communication channels with real-time logistics solutions and freight automation.



  • Automate quoting, tracking, and inquiries across email, web chat, and CRM using AI customer support.

  • Integrate instantly with ERP, TMS, and CRM systems via API or webhook.

  • Launch 24/7 AI operations — no coding, no retraining, no new infrastructure.



Solutions
Challenges
Use Cases
<span>Eliminate manual bottlenecks in logistics communication.</span>
01

Problem

  • Manual quote generation slows response times.

  • Agents overwhelmed by repetitive tracking requests.

  • Customers expect instant updates and accurate rates.

  • Night and weekend inquiries go unanswered.

Problem
02

Challenge

Plavno overcame core operational and data integration barriers using logistics AI software and the shipment tracking system capabilities of Plavno AI agents



  • Real-time automation: AI connects to pricing APIs, carrier systems, and CRMs in under 1 second.

  • Multi-channel intelligence: One agent handles chat, email, and ticketing simultaneously.

  • Domain-trained AI: Specialized in freight terms, Incoterms, and route-specific cost logic.

  • Global scalability: Supports thousands of customers and carriers worldwide.

Challenge

Transforming Сommunication

Solution

The AI automation stack for freight and logistics — modular, scalable, and designed for operational excellence with real-time logistics solutions. From instant quoting and proactive tracking to customer self-service.

Product Highlights

    • Real-time quoting engine: AI pulls live carrier rates, route data, and surcharges to generate precise quotes instantly — a foundation for supply chain automation.

    • Tracking assistant: Provides shipment status, ETA, and GPS-based tracking updates on demand.

    • Customer support automation: Handles FAQs, schedule changes, and document requests via natural conversation.

    • Integration-ready APIs: Connects to CRMs (Salesforce, HubSpot), TMS, and ERPs.

    • Multilingual response engine: Supports 30+ languages for global customer engagement.

    • Analytics dashboard: Monitors agent performance, quote conversion rates, and SLA compliance.

    • 24/7 uptime: Cloud-based resilience for uninterrupted support.

User Flows

    • Start: Upload rate sheets, carrier APIs, and communication templates.

    • Train: AI learns pricing patterns, routes, and customer interaction data.

    • Launch: Deploy agents to handle live quoting, tracking, and support.

    • Optimize: Continuous learning from feedback and closed-loop analytics.

Experience & Scale

    • Instant responsiveness: Sub-second replies to quoting and tracking requests.

    • Multimodal communication: Voice, chat, and API messaging supported.

    • Zero downtime: AI operations continue through weekends and holidays.

    • Scalable across departments: Freight, sales, and support teams unified under one AI hub.

    • Data-secure: SOC 2 and GDPR compliant for sensitive trade and customer information.

Architecture Overview

Deep Dive: Project Architecture

    • Frontend SDKs: Integrates into web portals, chat widgets, and CRM systems.

    • API Gateway: Real-time data exchange with pricing and tracking databases.

    • NLU Layer: Domain-trained natural language understanding for logistics terminology.

    • AI Pricing Engine: Dynamically calculates freight quotes with contextual — enabling freight automation.

    • Tracking Connector: Syncs with carrier APIs and GPS data streams for live updates.

    • Analytics & Feedback Loop: Continuous training based on customer interactions.

Deep Dive: Project Architecture

Challenges

Hard Problems We Solved

Real-Time Rate Intelligence

Real-Time Rate Intelligence

Dynamic cost prediction based on fluctuating carrier and fuel rates.

Unified AI Support

Unified AI Support

One conversational brain serving quoting, tracking, and support in one interface.

24/7 Multilingual Service

24/7 Multilingual Service

Seamless multilingual response without manual translation or downtime.

Integration Complexity

Integration Complexity

Deep CRM/TMS/ERP integrations achieved via secure modular APIs.

Value

Quality & Fidelity 

Reliable, context-aware AI communication for logistics and freight operations worldwide.

AI Quoting Engine

AI Quoting Engine

Instant, high-accuracy quotes through contextual cost modeling and API aggregation.

Dynamic Pricing
Carrier API
Multi-Route
MVP
MVP
Global Tracking Sync

Global Tracking Sync

Real-time tracking updates across carriers, geographies, and modes.

GPS Integration
API-Driven
Low Latency
MVP
MVP
Knowledge Automation

Knowledge Automation

Smart FAQs and contextual answers drawn from CRM and policy data — powered by Plavno AI agents.

Knowledge Graph
Contextual Search
Natural Replies
MVP
MVP
Scalable Cloud Agents

Scalable Cloud Agents

Serve thousands of clients in parallel with load-balanced AI clusters.

Multi-region
Auto Scale
24/7 Ops
MVP
MVP

Benchmarks

Scale & Reliability

Enterprise-grade AI automation infrastructure for global logistics operations.

Elastic Load Balancing

Elastic Load Balancing

Auto-scaled cloud services for quote and support concurrency.

Auto-scale
Load Balancing
24/7 Uptime
Session Isolation

Session Isolation

Individual agents per client, ensuring compliance and SLA integrity.

QoS
RBAC
Rate Limit
Omnichannel Delivery

Omnichannel Delivery

Chat, voice, and email handled via unified AI orchestration.

Multichannel
WebRTC
API Sync
Reliability & Failover

Reliability & Failover

Zone-aware deployment with active replication and instant failover.

Self-Healing
Multi-Zone
Auto-Recover
⩽ 400 ms

Average response latency

99.98%

System uptime

1 000+

Concurrent customer sessions

Data Protection

Security & Compliance

Enterprise-grade protection for all shipment, customer, and transaction data.

End-to-End Encryption

End-to-End Encryption

TLS/SSL encryption and Cloudflare WAF for secure message exchange

Access Control & Authentication

Access Control & Authentication

JWT token authentication with role-defined access levels for carriers and customers.

Compliance & Audit

Compliance & Audit

SOC 2, GDPR, and ISO 27001 alignment ensures global audit readiness.

Innovative Experience

Industries & Use Cases

AI agents built for logistics, transportation, and supply chain automation

Freight Forwarders

Freight Forwarders

Automate quoting, shipment visibility, and customer interaction.

Very high adoption rate
Maritime Logistics

Maritime Logistics

24/7 vessel tracking, port updates, and document automation

High adoption rate
E-commerce Logistics

E-commerce Logistics

Enable instant customer shipment status in online stores.

High adoption rate
Air Cargo

Air Cargo

Instant airway bill validation and dynamic airfreight pricing.

Very high adoption rate
Supply Chain Analytics

Supply Chain Analytics

AI-driven demand forecasting, anomaly detection, and decision automation using logistics AI software.

High adoption rate
Warehouse Operations

Warehouse Operations

Intelligent assistants streamline picking, packing, and live inventory management.

Very high adoption rate
Customer Service BPOs

Customer Service BPOs

Scale multilingual logistics support teams with AI customer support.

Very high adoption rate
Reverse Logistics

Reverse Logistics

Automate returns, recycling, and reverse shipment coordination with traceability.

Medium adoption rate
Smart Infrastructure & IoT Logistics

Smart Infrastructure & IoT Logistics

Connected AI systems process sensor data for predictive maintenance and optimization.

High adoption rate

Delivery Crew

Project Team

High-performing developers for growing companies

Renata Sarvary

Renata Sarvary

Sales Manager

Let’s Move Your Logistics Forward with AI Agents

Empower your freight and logistics operations with always-on Plavno AI agents that quote faster, track smarter, and support customers 24/7 — across every timezone and channel.

Talk to an Expert

Competitive Ability

Key Performance Flow

Production metrics that demonstrate capability, scalability, and automation reliability in global freight operations.

End-to-end pipeline: request, quote, track, and support — all handled by AI agents in real time with millisecond precision aligned with freight automation best practices.

01

Request & Intake

Customers or partners submit shipment requests via web portal, chatbot, or connected TMS system.

02

AI Quoting Engine

AI analyzes cargo type, route, and live market data to generate optimized, real-time freight quotes with cost transparency.

03

Real-Time Tracking

IoT and GPS-driven tracking provide full shipment visibility, predictive ETAs, and proactive disruption alerts.

04

Automated Customer Updates

Multilingual AI messaging delivers real-time shipment notifications via chat, email, or customer portal — ensuring 24/7 engagement.

AI Intelligence & Quality Stack

AI Intelligence & Quality Stack

    • Real-time rate computation using live carrier and fuel

    • Predictive ETA modeling and anomaly detection

    • Multilingual NLU for accurate, human-like customer interaction

Delivery & Automation

Delivery & Automation

    • Seamless integration with freight management platforms (CargoWise, SAP TM, custom TMS)

    • Automated document generation and synchronization across regions

    • API-based orchestration for quoting, tracking, and support automation

Throughput & Scale

Throughput & Scale

    • 10,000+ concurrent quote and tracking sessions

    • Multi-language processing across global operations

    • Edge AI computing for ultra-low latency and global reach

Results

Real outcomes from production — performance, efficiency, and cost reduction proven in logistics environments

Instant Freight Quoting

Instant Freight Quoting

Generate accurate freight quotes within 2–5 seconds

24/7 Customer Service

24/7 Customer Service

Always-on agents handle inquiries even outside business hours

Faster Shipment Tracking

Faster Shipment Tracking

Reduce support tickets by 60% with proactive tracking

Improved Conversion Rates

Improved Conversion Rates

Response speed increases quote-to-booking by 35%

Customer Satisfaction

Customer Satisfaction

AI-powered support achieves >90% CSAT globally

Tools We Used

Technology stack

Backend & Orchestration

Backend & Orchestration

Python
FastAPI
PostgreSQL
AWS Lambda
Redis
Kafka
AWS S3
AI & NLP Engine

AI & NLP Engine

OpenAI GPT Models
LangChain
HuggingFace
Spacy
ElasticSearch
Frontend & Interface

Frontend & Interface

React
Next.js
Tailwind CSS
Redux Toolkit
Vercel
Integration Layer

Integration Layer

WebSocket
REST API
GraphQL
Salesforce API
CargoWise Connectors
Analytics & Monitoring

Analytics & Monitoring

Prometheus
Grafana
AWS CloudWatch
Sentry
Datadog
Security & Compliance

Security & Compliance

TLS/SSL
JWT
RBAC
Cloudflare WAF
AWS IAM
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Frequently Asked Questions

Quick Answers

Find answers to your common concerns

How many quotes or conversations can run simultaneously?

Over 10,000 concurrent sessions with dynamic load balancing.

What’s the average quote response time?

Under 400 ms, end-to-end.

Can the AI integrate with my TMS or ERP?

Yes — plug-and-play connectors for CargoWise, SAP, and Oracle.

Is multilingual support included?

Yes, 30+ languages powered by neural translation.

Is my customer data safe?

Fully encrypted via TLS/SSL and GDPR, SOC 2, ISO 27001 compliant.

How does the system ensure quote accuracy?

AI combines live carrier rates, fuel indexes, and route data with historical benchmarks for 99% pricing precision.

What if a shipment anomaly occurs?

The AI automatically flags delays, predicts new ETAs, and notifies both the customer and operations teams.

About Plavno

Why choose Plavno?

Proven by our
customers feedback

clutch.co
AI-first Delivery

AI-first Delivery

Senior engineers + proven AI components to accelerate time-to-value.

800+ Projects Delivered

800+ Projects Delivered

From MVPs to enterprise platforms at global scale.

Full-stack Team

Full-stack Team

From extension UX to GPU pipelines and global scale.

Testimonials

We are trusted by our customers

“They really understand what we need. They’re very professional.”

The 3D configurator has received positive feedback from customers. Moreover, it has generated 30% more business and increased leads significantly, giving the client confidence for the future. Overall, Plavno has led the project seamlessly. Customers can expect a responsible, well-organized partner.
Read more on Clutch

Sergio Artimenia

Commercial Director, RNDpoint

Sergio Artimenia

“We appreciated the impactful contributions of Plavno.”

Plavno's efforts in addressing challenges and implementing effective solutions have played a crucial role in the success of T-Rize. The outcomes achieved have exceeded expectations, revolutionizing the investment sector and ensuring universal access to financial opportunities
Watch video review on YouTube

Thien Duy Tran

Product Manager, T-Rize Group

Thien Duy Tran

“We are very satisfied with their excellent work”

Through the partnership with Plavno, we built a system used by more than 40 million connected channels. Throughout the engagement, the team was communicative and quick in responding to our concerns. Overall, we were highly satisfied with the results of collaboration.
Read more on Clutch

Michael Bychenok

CEO, MediaCube

Michael Bychenok

“They have a clear understanding of what the end user needs.”

Plavno's codes and designs are user-friendly, and they complete all deliverables within the deadline. They are easy to work with and easily adapt to existing workflows, and the client values their professionalism and expertise. Overall, the team has delivered everything that was promised.
Read more on Clutch

Helen Lonskaya

Head of Growth, Codabrasoft LLC

Helen Lonskaya

“The app was delivered on time without any serious issues.”

The MVP app developed by Plavno is excellent and has all the functionality required. Plavno has delivered on time and ensured a successful execution via regular updates and fast problem-solving. The client is so satisfied with Plavno's work that they'll work with them on developing the full app.
Read more on Clutch

Mitya Smusin

Founder, 24hour.dev

Mitya Smusin

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Vitaly Kovalev

Sales Manager

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