AI Agents
Medical Voice AI Assistant – automate patient calls & clinical documentation
HIPAA-ready voice agents that schedule visits, triage symptoms, answer FAQs, capture consent, and draft notes – while integrating with your EHR and telephony
AI Agents
HIPAA-ready voice agents that schedule visits, triage symptoms, answer FAQs, capture consent, and draft notes – while integrating with your EHR and telephony
Overview
Today's care teams face overwhelming call volumes, long hold times, and documentation drag. Medical Voice AI Assistants handle routine conversations end-to-end – registration, eligibility, scheduling, reminders, refills, discharge instructions – so clinicians can focus on care. Built with medical-grade speech recognition, healthcare NLU, and safe automation guardrails, agents deliver fast, accurate help across phone, web, and mobile.
How it Works
Understands patients with medical ASR, intent, and entity extraction
Takes Actions: schedule, register, verify benefits, send forms, update notes
Guardrails: policy checks, human handoff, audit logs
Renata Sarvary
Sales Manager
See how a medical voice assistant can improve access, cut wait times, and give clinicians hours back
Schedule a Free CallServices & Solutions
We don’t sell off-the-shelf bots. We design and build HIPAA-ready voice-AI specifically for your medical organization—around your workflows, your systems (EHR/EMR, IVR, CRM, PBM), and your compliance policies and SOPs.
Proactive outreach that boosts adherence and flags risk early.
Use case: Summarize prior visits, labs, imaging; draft visit note.
Key skills: Symptom capture, side‑effect flags, refill prompts, escalation.
Sample flow: Post‑visit → generate note → clinician review → file to EHR.
Frictionless intake and smart scheduling that matches provider, location, modality, and insurance.
Use case: New patient intake, rescheduling, provider/location matching.
Key skills: Eligibility check, insurance capture, consent, prep instructions.
Sample flow: Inbound call → intent detect → slot search → confirm → SMS summary.
Drafts reliable clinical summaries and notes straight from the chart and conversation.
Use case: Summarize prior visits, labs, imaging; draft visit note.
Key skills: RAG over chart, ICD/CPT suggestions, SOAP/H&P draft.
Sample flow: Post‑visit → generate note → clinician review → file to EHR.
Safe front‑door triage that funnels patients to the right care, faster.
Use case: Front‑door triage before scheduling.
Key skills: Evidence‑based protocols, risk stratification, handoff to nurse line.
Sample flow: Web widget → symptom Q&A → risk tier → book visit or escalate.
Testimonials
“They really understand what we need. They’re very professional.”
Sergio Artimenia
Commercial Director, RNDpoint
“We appreciated the impactful contributions of Plavno.”
Thien Duy Tran
Product Manager, T-Rize Group
“We are very satisfied with their excellent work”
Michael Bychenok
CEO, MediaCube
“They have a clear understanding of what the end user needs.”
Helen Lonskaya
Head of Growth, Codabrasoft LLC
“The app was delivered on time without any serious issues.”
Mitya Smusin
Founder, 24hour.dev
From idea to live in days
Link telephony (SIP/IVR), EHR/PM (FHIR/HL7), and CRM.
Scheduling, triage, documentation, refills, billing FAQs, discharge.
Consent, PHI handling, escalation rules, languages.
Visual builder for intents, forms, and fallback paths.
Shadow mode, redaction, analytics; enable supervised handoff.
Route % of calls; expand by clinic, specialty, or use case.
Two decades of predictable, secure delivery
Cross-functional team: AI/ML, data, product
From MVPs to enterprise platforms across 15+ industries
Use Cases
Appointment scheduling & rescheduling with provider, location, modality, and insurance match.
Reminders & Prep: SMS/voice reminders, instructions, consent links.
Digital registration: demographics, insurance capture, eligibility check.
Wayfinding & FAQs: parking, labs, imaging, clinic hours.
Ambient Scribe (Voice): drafts SOAP/H&P/consult notes from visits.
Dictation & Orders: captures structured orders with confirmation.
Discharge & Education: read-back, language of choice, comprehension checks .
Nurse line triage with evidence-based protocols and safe handoff.
RPM outreach: device nudges, abnormal reading callbacks, symptom checks.
Refill & Prior-auth Status with payer/Pharmacy workflow awareness.
Copay/estimation & Collections during call with PCI-compliant payment.
Eligibility/Benefits & Coverage Questions.
Denial Follow-up Reminders for patients.
IT/service desk for staff, HR/onboarding, and facility requests.
Internal Hotlines (policy, infection control, on-call routing).
Integrations
Epic
Oracle Health
athenahealth
eClinicalWorks
Allscripts
Twilio
Genesys
Five9
Cisco
Microsoft Teams
Zoom
Salesforce Health
Drop-in connectors via FHIR/HL7, SMART on FHIR, and secure webhooks. Custom adapters available.
Benefits
Diarization, accents, noisy clinics, medical lexicon.
Blend LLM reasoning with rule-based safety.
Real-time captions and multilingual voiceout for >30 languages.
Warm transfer to agent/clinician with full call transcript.
You can act on containment, intent distribution, drop-offs, QA scoring.
Phone, web, mobile app, kiosk, nurse call, and smart speakers.
Autoscaling, geo-redundancy, 99.9%+ platform uptime.
Security
Enterprise Plans: HIPAA-ready; BAA available
Encryption: TLS in transit; AES-256 at rest; KMS-managed keys
PII/PHI redaction (audio + text), configurable retention windows
Access Controls: SSO/SAML, RBAC, least-privilege service accounts
Audit Trails: every request/action/version change logged
Data Residency: region pinning for ePHI
Vitaly Kovalev
Sales Manager
We don’t sell one‑size‑fits‑all bots. We tailor each agent to your specialty, policies, and patient journey, so adoption is smooth and ROI is real.
Talk to Sales
Benefits
40–70%
35–55%10–20%
1–2 hrs
CSAT
Just tell the Plavno AI Agent about your project – it will ask questions, gather requirements, and propose a tailored solution
Frequently Asked Questions
Find answers to your common concerns
It's designed for HIPAA-regulated workflows. Enterprise plans include a BAA, PHI redaction, audit logs, and data-residency controls.
Security is a top priority. We follow industry best practices, conduct thorough testing, and incorporate security measures to protect your data and applications.
Yes, whether you are a startup or a large enterprise, our AI-driven approach is scalable and customizable to meet your specific needs.
Absolutely! We provide continuous support, updates, and maintenance to ensure your software remains efficient and up-to-date.
Project Estimator
The estimated time to launch the product
Clear vision of functionality you need
15% discount on your first sprint
Contact Us
We can sign NDA for complete secrecy
Discuss your project details
Plavno experts contact you within 24h
Submit a comprehensive project proposal with estimates, timelines, team composition, etc
Plavno has a team of experts that ready to start your project. Ask me!
Vitaly Kovalev
Sales Manager
