AI Agents
Agentic voice assistants that verify alarms, gather context from cameras/sensors, escalate with SOPs, and generate audit-ready reports—so operators handle threats, not toggles.
Overview
False alarms and fragmented tools bury real incidents. Security Voice AI Assistants validate events in real time, call back on alarm triggers, interview eyewitnesses, follow SOPs, and coordinate handoffs to guards or dispatch.
With RAG-powered playbooks, agents retrieve post orders, floor plans, MSDS, escalation trees, and policy language to act quickly and log everything—cleanly and consistently.
How it Works
Understands contexts: Security-tuned ASR+NLU extract location, zone, device, persons/vehicles, severity, and caller role.
Retrieves knowledge (RAG): Safely pulls from SOPs, post orders, floor plans, site directories, vendor SLAs, and compliance policies.
Looks up & routes: Checks PSIM/VMS incident queues, ACS states, on-call rosters, and duty phones; routes to the right operator or guard.
Takes actions: Initiates verification callouts, requests second camera views, books guard dispatch, sends alerts, files incident notes, updates ticket.
Guardrails: Consent/legal disclaimers by region, PII redaction, caller authentication, human handoff, full audit trails and chain-of-custody metadata.
Renata Sarvary
Sales Manager
See how a security voice assistant can cut false alarms, reduce response times, and give operators hours back.
Schedule a Free CallServices & Solutions
Custom security voice assistants that plug into your VMS/ACS/PSIM, verify alarms, triage incidents, and generate chain-of-custody reports—aligned with SOC 2, ISO 27001, and GDPR/CCPA.
Proactively calls back, verifies signals, and reduces dispatches on noise.
Use case: Cut false dispatch from motion/glass/burglar triggers.
Key skills: Caller/device authentication, multi-factor questions, secondary camera prompts, SOP adherence.
Sample flow: Alarm webhook → agent calls site contact → verification Q&A + camera check → contain or escalate → update PSIM/ticket.
Collects facts from staff/eyewitnesses and routes per escalation tree.
Use case: Faster triage for theft, safety, perimeter breaches.
Key skills: Guided triage script, severity scoring, on-call lookup, mass notify, warm transfer to operator.
Sample flow: Inbound call → authenticate → guided Q&A → create incident → notify/dispatch → attach transcript & timestamps.
Answers intercoms after hours, screens visitors, and coordinates access.
Use case: Reduce operator load while maintaining compliance.
Key skills: Directory lookup, badge verification, temporary PIN issuance (policy-gated), access request logging.
Sample flow: Intercom ring → agent authenticates visitor → checks approval list → notifies host/guard → open/deny per policy → log to ACS.
Automates check-ins and escalates if a guard misses a checkpoint.
Use case: Improve compliance and reduce manual calls.
Key skills: Scheduled voice/SMS check-ins, GPS/timecode capture, duress keyword detection, rapid escalation.
Sample flow: Shift start → scheduled check-ins → missed or duress → escalate to supervisor → record to incident.
Testimonials
“They really understand what we need. They’re very professional.”
Sergio Artimenia
Commercial Director, RNDpoint
“We appreciated the impactful contributions of Plavno.”
Thien Duy Tran
Product Manager, T-Rize Group
“We are very satisfied with their excellent work”
Michael Bychenok
CEO, MediaCube
“They have a clear understanding of what the end user needs.”
Helen Lonskaya
Head of Growth, Codabrasoft LLC
“The app was delivered on time without any serious issues.”
Mitya Smusin
Founder, 24hour.dev
From idea to live in days
VMS/PSIM (Genetec Security Center*, Milestone XProtect, Avigilon Control Center*, Qognify*), ACS (LenelS2*, HID Origo*, Brivo*, Openpath*), Alarms (Honeywell*, Bosch*, DSC*), Dispatch/Notify (Everbridge*, PagerDuty*), CCaaS (Twilio, Five9, Genesys), Ticketing/ITSM (ServiceNow, Jira).
Alarm validation, incident triage, intercom/visitor, guard tour & lone-worker, incident reporting.
Sites/regions, hours, languages, consent & disclosures, escalation rules, evidence handling.
Verification scripts, duress & escalation logic, dispatch criteria, report templates.
Shadow mode, QA analytics, supervised transfers.
Add sites, roles, languages; extend to compliance reporting.
Fewer false dispatches thanks to structured verification.
Incidents validated faster with AI-driven triage.
Automatic logs and SOP-based documentation ensure full audit trails
Use Cases
Multi-sensor verification: Cross-check alarms with motion, door/window, audio, and environmental sensors.
Video snapshot & context: Pull frames from VMS/CCTV, detect person/vehicle, note direction of travel.
False-alarm filtering: Suppress weather/animal/debris triggers with confidence scoring; auto-close low-risk events.
Escalation & dispatch prep: Confirm site/keyholder, collect hazards & entry info, package details for CAD.
24/7 incident intake: Answer calls/alarms; classify intrusion, fire, medical, safety, or facility issues.
SOP triage: Branching questions, severity scoring, timers, and SLAs to prioritize response.
CAD/PSAP handoff: Push incident with coordinates and narrative; warm-transfer when required.
Responder coordination: Share updates, track ETA, verify on-scene arrival, capture outcomes.
Smart concierge: Answer intercoms, determine purpose, route to tenant/guard, or resolve instantly.
Identity & access check: Validate PIN/QR/ACLs; issue temporary passes with audit trail.
Contractor & package handling: Verify work orders, log arrivals, authorize door release with evidence.
Tailgating & after-hours: Flag anomalous access patterns and escalate per policy.
Check-ins & safety: Scheduled voice check-ins, man-down detection, silent-duress phrase.
Geofenced patrols: Verify checkpoints via GPS/NFC; prompt for notes/photos at each stop.
Tasking & reminders: Remind about locks, meters, doors; capture proof-of-service.
Shift logs & anomalies: Dictate incidents; auto-generate tour reports with highlights.
Timeline reconstruction: Stitch alarms, radio/intercom audio, and CCTV clips into one view.
Evidence packaging: Hash/label media; maintain chain-of-custody logs.
Audit-ready reports: Auto-fill internal/insurance/OSHA forms and distribute to stakeholders.
Root-cause insights: Heatmaps of false alarms, SLA breaches, staffing and coverage recommendations.
Integrations
Genetec
Milestone
Avigilon
Qognify
ExacqVision
LenelS2
HID Origo
Brivo
Openpath
Gallagher
Honeywell
xMatters
Drop-in connectors via FHIR/HL7, SMART on FHIR, and secure webhooks. Custom adapters available.
Benefits
Verification scripts out of the box.
Keep actions policy-aligned and site-specific.
And on-call routing for precise escalation.
With timestamps and evidence references.
Global numbers; 24/7 resilience.
Containment, TTV, dispatch latency, SOP adherence.
Phone, intercom, web widget, SMS callback.
Autoscaling; 99.9%+ platform uptime.
Security
GDPR/CCPA support; regional disclosures & consent flows.
Encryption in transit & at rest; KMS-managed keys.
SSO/SAML, RBAC, IP allowlists; least-privilege scopes.
PII redaction; evidence hash and chain-of-custody metadata.
Configurable retention & region pinning.
Vitaly Kovalev
Sales Manager
We don’t ship generic bots. We tailor each AI voice agent to your sites, SOPs, and stack (VMS, ACS, PSIM, CAD) so adoption is smooth, false alarms drop, dispatch is faster, and reports are audit-ready from day one.
Talk to Sales
Behchmarks
30–60%fewer false dispatches via structured, multi-sensor + video verification
20–45%faster incident triage with clearer CAD/PSAP handoffs
15–35%lower average handle time using guided SOP flows and auto-routing
1–3 hrsoperator time back per shift from automated intake and reporting
95–99%SOP-adherent, audit-ready reports with chain-of-custody and evidence packaging
Just tell the Plavno AI Agent about your project – it will ask questions, gather requirements, and propose a tailored solution
Frequently Asked Questions
Find answers to your common concerns
Yes—via native connectors, ONVIF/RTSP (where supported), and webhooks/custom adapters.
Yes—RAG playbooks retrieve and enforce your site-specific procedures and escalation rules.
We store metadata and references, apply PII redaction, and log chain-of-custody hashes. Region-specific disclosures included.
Yes—warm transfer with context, timestamps, and recent transcript snippets.
English, Spanish, German, French, Portuguese, Arabic and more; add others on request.
Start with alarm validation on one site; add incident intake & intercom; expand to reporting and guard tour.
Project Estimator
The estimated time to launch the product
Clear vision of functionality you need
15% discount on your first sprint
Contact Us
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Submit a comprehensive project proposal with estimates, timelines, team composition, etc
Plavno has a team of experts that ready to start your project. Ask me!
Vitaly Kovalev
Sales Manager
