AI Chatbot Development
Develop custom AI chatbots for customer support, lead generation, sales assistance, order tracking, and internal workflows. We create scalable chatbot solutions that fit real business processes and communication channels.
Overview
AI chatbots help businesses automate conversations, improve service availability, and reduce the workload on support and operations teams. At Plavno, we build custom AI chatbot solutions that go beyond basic scripted replies. Our chatbot systems can understand user requests, retrieve relevant information, guide people through processes, and integrate with the tools your business already uses. Every chatbot solution is tailored to specific workflows, business logic, and brand requirements.
By combining large language models, natural language processing, retrieval systems, and integrations with business platforms, we create chatbot solutions that are practical, scalable, and ready for production use.
Custom AI chatbots: build chatbot systems tailored to your business goals, workflows, and channels
Conversation automation: handle support, sales, lead qualification, and routine communication with AI
System integrations: connect chatbots with CRM, ERP, CMS, helpdesk, and eCommerce platforms
Scalable deployment: launch AI chatbot solutions designed for growth, reliability, and ongoing optimization
Realized projects
Investments raised by our clients
Rated on Cluth
Services
We assess your business needs, define chatbot use cases, select the right architecture, and shape a practical rollout plan aligned with your goals, systems, and communication channels.
We design and build custom AI chatbots that understand user intent, generate useful responses, retrieve business information, and support real workflows across customer and internal operations.
Our team connects AI chatbots with CRM, ERP, CMS, payment tools, helpdesk systems, eCommerce platforms, and internal software to make them fully operational inside your ecosystem.
We create chatbot conversation logic, response structures, routing scenarios, and assistant behavior to make interactions clearer, smoother, and more effective for end users.
We improve existing chatbot solutions by refining prompts, expanding capabilities, improving knowledge retrieval, and adapting the system to new user needs and business requirements.
We provide ongoing chatbot monitoring, updates, troubleshooting, and performance improvements to keep your AI chatbot accurate, stable, and useful over time.
Trusted by Industry Leaders
Eugene Katovich
Sales Manager
Plavno develops AI chatbots for support, sales, eCommerce, and business process automation, tailored to real workflows and business systems.
Get a Free QuoteBenefits
Automate routine communication across support, sales, and service workflows
Reduce response time by delivering instant answers to common user requests
Lower support workload by offloading repetitive conversations from human teams
Improve customer experience with faster, more consistent communication
Scale conversations efficiently without proportional team growth
Support lead generation through qualification, routing, and early-stage engagement
Integrate with business tools to connect chatbot conversations with operational systems
Provide 24/7 availability across website, mobile, and messaging channels
Improve service consistency across recurring customer interactions
Enable multilingual communication for broader audience support
Collect useful interaction data for service, product, and sales insights
Create smoother digital journeys through guided assistance and workflow automation
Case Study
We developed an AI agent that helps teams process negotiation calls, extract key points, summarize commitments, and organize follow-up actions. The solution reduced manual work, improved post-call clarity, and made negotiation workflows more structured and actionable.
Faster post-call analysis and follow-up preparation
Talent pool
High-performing developers for growing companies
Alex
Solution Architect
End-to-end solution design, cloud security, and scaling expert. Experienced in distributed systems and microservices architecture.
End-to-end solution design, cloud security, and scaling expert. Experienced in distributed systems and microservices architecture.
Sofia
Integrations Engineer
Develops integrations with EHR, CRM, and productivity tools. Works with FHIR/HL7, Salesforce, HubSpot, and calendar APIs.
Develops integrations with EHR, CRM, and productivity tools. Works with FHIR/HL7, Salesforce, HubSpot, and calendar APIs.
Alex
Backend Lead
Builds scalable backend services in Python and Node.js. Designs domain-driven APIs with FastAPI, Postgres, and Kafka eventing.
Builds scalable backend services in Python and Node.js. Designs domain-driven APIs with FastAPI, Postgres, and Kafka eventing.
Industries
We offer a wide range os custom services and software solutions that are all intended to improve the competitiveness and efficiency of your business. Our software development team is willing to provide the solutions you require to spur innovation and growth
We have an in-depth understanding of the healthcare industry and are familiar with industry standards, allowing us to develop software solutions that meet the most demanding requirements
Fitness centers, sports medical clinics, athletic programs and any sport business can benefit from the sports software development services our developers offer
Optimize route planning, track the vehicles status, and efficiently solve various transportation and logistics tasks with our tailored software development solutions
By utilizing cutting-edge technologies to develop unique media and entertainment IT solutions, our software development team keeps up with the latest trends to assist business in achieving their
Weather analysis, soil conditions monitoring, machinery maintenance and GEO tracking, planning and harvesting management
We develop systems for tour operators with AI integration, high-performing travel website software, online booking systems, third-party software integrations and many more
Software automation for lead generation, powerfull consumer-facing solutions, customized AI software solutions, Big Data analytics tools development
We have an in-depth understanding of the healthcare industry and are familiar with industry standards, allowing us to develop software solutions that meet the most demanding requirements
Our developers have an extensive experience im engineering E-government software development service for a modern, digital public sector
Optimize route planning, track the vehicles status and efficiently solve various transportation and logistics tasks with our tailored software development solutions
We develop software for the real estate industry that streamlines and automates routine tasks like paying utilities and rent, as well as activities like property searching, transactions management, property
Web and mobile applications development, portals software, telematics applications development, customer loyalty systems development, GPS tracking applications, videoconferencing software
Tools we use
We combine modern AI frameworks, cloud infrastructure, and integration layers to build scalable chatbot systems for real business environments.
Advantages
Experts ready to start with your project
We are not "blind coders" or "feature makers." We focus on creating the right product for the right people.
Agile teams are primed for deployment within 2-3 weeks.
Well-defined service standards for all clients.
of developers are senior-level.
Testimonials
“They really understand what we need. They’re very professional.”
Sergio Artimenia
Commercial Director, RNDpoint
“We appreciated the impactful contributions of Plavno.”
Thien Duy Tran
Product Manager, T-Rize Group
“We are very satisfied with their excellent work”
Michael Bychenok
CEO, MediaCube
“They have a clear understanding of what the end user needs.”
Helen Lonskaya
Head of Growth, Codabrasoft LLC
“The app was delivered on time without any serious issues.”
Mitya Smusin
Founder, 24hour.dev
Frequently Asked Questions
Find answers to your common concerns
AI chatbot development is the process of designing, building, integrating, and optimizing chatbot software that can understand user input, provide relevant responses, and support business workflows through conversational interfaces.
A traditional chatbot usually follows fixed rules and scripted flows, while an AI chatbot can understand broader language inputs, use business knowledge, retrieve information, and handle more flexible conversations.
We build support chatbots, sales chatbots, eCommerce chatbots, internal service chatbots, CRM-integrated chatbots, knowledge base chatbots, and workflow-oriented AI chatbot solutions.
Yes. We integrate AI chatbots with CRM, ERP, CMS, helpdesk platforms, payment systems, eCommerce tools, internal knowledge bases, and custom APIs.
Yes. AI chatbots can support internal teams with knowledge access, request handling, onboarding, operational guidance, and workflow assistance.
Yes. We provide support, monitoring, optimization, enhancements, and long-term maintenance after deployment.
Project Calculator
No meetings or calls needed. Just answer a few questions and our consultants will provide an advisory package tailored for your project. It's free and non-binding
Development Process
Share your business goals, communication challenges, and chatbot idea with our team.
We discuss your use case, integration needs, workflow priorities, and sign an NDA if needed.
We prepare a tailored AI chatbot development roadmap with scope, architecture direction, timelines, and next steps.
Project Estimator
The estimated time to launch the product
Clear vision of functionality you need
15% discount on your first sprint
Contact Us
We can sign NDA for complete secrecy
Discuss your project details
Plavno experts contact you within 24h
Submit a comprehensive project proposal with estimates, timelines, team composition, etc
Plavno has a team of experts that ready to start your project. Ask me!
Vitaly Kovalev
Sales Manager
What Happens Next?
