AI Chatbot Development
Develop custom AI chatbots for customer support, lead generation, sales assistance, order tracking, and internal workflows. We create scalable chatbot solutions that fit real business processes and communication channels.
Overview
AI chatbots help businesses automate conversations, improve service availability, and reduce the workload on support and operations teams. At Plavno, we build custom AI chatbot solutions that go beyond basic scripted replies. Our chatbot systems can understand user requests, retrieve relevant information, guide people through processes, and integrate with the tools your business already uses. Every chatbot solution is tailored to specific workflows, business logic, and brand requirements.
By combining large language models, natural language processing, retrieval systems, and integrations with business platforms, we create chatbot solutions that are practical, scalable, and ready for production use.
Custom AI chatbots: build chatbot systems tailored to your business goals, workflows, and channels
Conversation automation: handle support, sales, lead qualification, and routine communication with AI
System integrations: connect chatbots with CRM, ERP, CMS, helpdesk, and eCommerce platforms
Scalable deployment: launch AI chatbot solutions designed for growth, reliability, and ongoing optimization
Realized projects
Investments raised by our clients
Rated on Clutch
Services
We assess your business needs, define chatbot use cases, select the right architecture, and shape a practical rollout plan aligned with your goals, systems, and communication channels.
We design and build custom AI chatbots that understand user intent, generate useful responses, retrieve business information, and support real workflows across customer and internal operations.
Our team connects AI chatbots with CRM, ERP, CMS, payment tools, helpdesk systems, eCommerce platforms, and internal software to make them fully operational inside your ecosystem.
We create chatbot conversation logic, response structures, routing scenarios, and assistant behavior to make interactions clearer, smoother, and more effective for end users.
We improve existing chatbot solutions by refining prompts, expanding capabilities, improving knowledge retrieval, and adapting the system to new user needs and business requirements.
We provide ongoing chatbot monitoring, updates, troubleshooting, and performance improvements to keep your AI chatbot accurate, stable, and useful over time.
Trusted by Industry Leaders
Eugene Katovich
Sales Manager
Plavno develops AI chatbots for support, sales, eCommerce, and business process automation, tailored to real workflows and business systems.
Get a Free QuoteBenefits
Automate routine communication across support, sales, and service workflows
Reduce response time by delivering instant answers to common user requests
Lower support workload by offloading repetitive conversations from human teams
Improve customer experience with faster, more consistent communication
Scale conversations efficiently without proportional team growth
Support lead generation through qualification, routing, and early-stage engagement
Integrate with business tools to connect chatbot conversations with operational systems
Provide 24/7 availability across website, mobile, and messaging channels
Improve service consistency across recurring customer interactions
Enable multilingual communication for broader audience support
Collect useful interaction data for service, product, and sales insights
Create smoother digital journeys through guided assistance and workflow automation
Case Study
A Hungarian bank with 1.3 million customers faced long wait times, multilingual communication issues, and inefficient use of support staff. Plavno deployed a chatbot equipped with real-time voice translation across 120 languages, document and photo recognition, and automated transaction handling.
reduction in average handling time
Talent pool
High-performing developers for growing companies
Alex
Solution Architect
End-to-end solution design, cloud security, and scaling expert. Experienced in distributed systems and microservices architecture.
End-to-end solution design, cloud security, and scaling expert. Experienced in distributed systems and microservices architecture.
Sofia
Integrations Engineer
Develops integrations with EHR, CRM, and productivity tools. Works with FHIR/HL7, Salesforce, HubSpot, and calendar APIs.
Develops integrations with EHR, CRM, and productivity tools. Works with FHIR/HL7, Salesforce, HubSpot, and calendar APIs.
Alex
Backend Lead
Builds scalable backend services in Python and Node.js. Designs domain-driven APIs with FastAPI, Postgres, and Kafka eventing.
Builds scalable backend services in Python and Node.js. Designs domain-driven APIs with FastAPI, Postgres, and Kafka eventing.
Industries
We offer a wide range os custom services and software solutions that are all intended to improve the competitiveness and efficiency of your business. Our software development team is willing to provide the solutions you require to spur innovation and growth
Build HIPAA-compliant healthcare software — from patient portals to clinical workflow platforms.
See healthcare projects →
Track athlete performance, manage recruiting pipelines, and run fitness programs on one platform.
See sports projects →
Cut delivery costs with AI route optimization and real-time fleet tracking.
See logistics projects →
Build streaming platforms, content recommendation engines, and audience analytics tools.
See media projects →
Monitor crops with AI, automate harvest planning, and track equipment in real time.
See AgTech projects →
Launch booking systems and AI-powered guest experiences that scale to thousands of users in weeks.
See travel projects →
Build case management, document review, and eDiscovery tools built for legal workflows.
See legal tech projects →
Build LMS platforms, AI graders, and interactive learning tools students actually finish.
See education projects →
Modernize citizen services with secure, AI-powered e-government platforms.
See government projects →
Protect your systems with penetration testing, threat detection, and compliance-ready security architecture.
See cybersecurity projects →
Automate rent payments, property search, and transaction management for real estate platforms.
See real estate projects →
Build customer portals, GPS tracking, and video conferencing tools for telecom operators.
See telecom projects →
Tools we use
We combine modern AI frameworks, cloud infrastructure, and integration layers to build scalable chatbot systems for real business environments.
Advantages
Experts ready to start with your project
We are not "blind coders" or "feature makers." We focus on creating the right product for the right people.
Agile teams are primed for deployment within 2-3 weeks.
Well-defined service standards for all clients.
of developers are senior-level.
Testimonials
“They really understand what we need. They’re very professional.”
Sergio Artimenia
Commercial Director, RNDpoint
“We appreciated the impactful contributions of Plavno.”
Thien Duy Tran
Product Manager, T-Rize Group
“We are very satisfied with their excellent work”
Michael Bychenok
CEO, MediaCube
“They have a clear understanding of what the end user needs.”
Helen Lonskaya
Head of Growth, Codabrasoft LLC
“The app was delivered on time without any serious issues.”
Mitya Smusin
Founder, 24hour.dev
Frequently Asked Questions
Find answers to your common concerns
AI chatbot development is the process of designing, building, integrating, and optimizing chatbot software that can understand user input, provide relevant responses, and support business workflows through conversational interfaces.
A traditional chatbot usually follows fixed rules and scripted flows, while an AI chatbot can understand broader language inputs, use business knowledge, retrieve information, and handle more flexible conversations.
We build support chatbots, sales chatbots, eCommerce chatbots, internal service chatbots, CRM-integrated chatbots, knowledge base chatbots, and workflow-oriented AI chatbot solutions.
Yes. We integrate AI chatbots with CRM, ERP, CMS, helpdesk platforms, payment systems, eCommerce tools, internal knowledge bases, and custom APIs.
Yes. AI chatbots can support internal teams with knowledge access, request handling, onboarding, operational guidance, and workflow assistance.
Yes. We provide support, monitoring, optimization, enhancements, and long-term maintenance after deployment.
Project Calculator
No meetings or calls needed. Just answer a few questions and our consultants will provide an advisory package tailored for your project. It's free and non-binding
Development Process
Share your business goals, communication challenges, and chatbot idea with our team.
We discuss your use case, integration needs, workflow priorities, and sign an NDA if needed.
We prepare a tailored AI chatbot development roadmap with scope, architecture direction, timelines, and next steps.
Blog
Project Estimator
The estimated time to launch the product
Clear vision of functionality you need
15% discount on your first sprint
Contact Us
Plavno experts contact you within 24h
Discuss your project details
We can sign NDA for complete secrecy
Submit a comprehensive project proposal with estimates, timelines, team composition, etc
Plavno has a team of experts ready to start your project. Ask us!
Vitaly Kovalev
Sales Manager
What Happens Next?
