Ready-made Solution

Intelligent Software for Logistics and Transportation Operations

Enhance customer experience and streamline communication with an AI-powered logistics assistant. As a leading logistics software development company, we build scalable, multilingual, and secure logistics and transportation software solutions that simplify shipment tracking, delivery rescheduling, and exception handling.

Channels: Phone (SIP/IVR), WhatsApp/SMS, Web widget, In-app — providing omnichannel support for seamless communication.
Languages: 15+ supported with on-the-fly switching capabilities, ensuring global accessibility and user convenience.
Authentication: Order / PO / BOL + phone/email verification; OTP fallback for secure and flexible access.
Integrations: TMS/WMS/ERP systems, visibility platforms (project44, FourKites), and carrier APIs for unified logistics management.
Outcomes: Typical targets include 40–60% self-service rate, 30–45% AHT reduction, improved CSAT, and 5–20% cost reduction per shipment.

Intelligent Software for <span>Logistics and Transportation</span> Operations

Problem

Support and operations teams often drown in endless “Where is my shipment?” inquiries, fragmented carrier data, and manual updates. For many companies, the last mile accounts for up to 41% of total logistics costs, making inefficient communication an expensive problem to ignore.

Disjointed visibility across multiple carriers, warehouses, and transportation modes creates operational silos and blind spots.
Inconsistent ETAs and weak exception-handling workflows lead to unreliable planning and customer dissatisfaction.
Peaks in demand (sales, holidays) overwhelm human support teams, causing delays and degraded service quality.
Multilingual customers and limited 24/7 coverage create communication delays and accessibility barriers.

This is where AI in logistics begins to deliver measurable impact — by automating tracking, exceptions, and responses across all channels

Challenge

Even advanced freight forwarding software and transportation management systems (TMS) face critical challenges that limit efficiency. Our research shows four consistent friction points that AI-powered logistics software development can solve at scale.

Identity & Security: Ensure every shipment and consignee is verified instantly with secure PII handling — a must for enterprise-grade logistics and transportation software development.
Data Quality: Normalize complex data from multiple carriers and visibility platforms. Our logistics software development services use real-time normalization to process millions of shipment events across global networks.
Dynamic ETA: Move beyond static timelines — use AI in logistics to generate adaptive, data-driven ETAs that explain why changes happen.
Exception to Action: Transform “delay” or “damage” events into proactive resolutions. AI agents automatically trigger reschedules, refunds, or claims through custom logistics software development logic.

Revolutionizing Connections

Solution - AI in Logistics Software for Real-Time Shipment Visibility

The AI logistics voice stack designed for real-time shipment status, ETA prediction, and exception management.  Built with modular components and domain-specific AI, it delivers sub-second responses, omnichannel communication, and scalable accuracy across every customer touchpoint. Ideal for companies seeking custom logistics software development that enhances visibility, automates responses, and improves operational ROI.

Product Highlights

Instant Status & ETA: Real-time order and BOL lookups connected to live events — with clear ETA and reason codes for complete visibility.
Proactive Comms: Automated notifications for delivery, delays, customs holds, or exceptions via AI in logistics, keeping customers informed at every step.
Smart Rescheduling: The AI agent can rebook delivery slots, update addresses, or enable neighbor/locker drop-offs per policy for seamless adjustments.
Proof & Documents: Share delivery photos, PODs, and customs forms through secure links — a must-have in freight forwarding software for verified completion.
Multilingual by Default: Voice + text with consistent answers across channels, ensuring global accessibility and uniform service quality.

User Flows

“Where is my shipment?” Caller authenticates → agent confirms identity → returns live status & ETA → offers alerts
Reschedule delivery / change address notes with policy checks & fees
Report exception (damage / missed delivery) → create ticket → trigger SOP (re-attempt, refund, replacement)
B2B shipper: bulk status for POs / containers; subscribe to exception digests

Experience & Scale

Live, conversational feel (barge-in, no long IVR trees)
Holiday-ready: elastic scaling for spikes
Consistent answers across phone, WhatsApp, and web

Architecture Overview

Deep Dive: Project Architecture

Telephony & Messaging: SIP / IVR (Twilio / Vonage), WebRTC; WhatsApp/SMS; webhook gateway
ASR / STT: Streaming speech recognition (Azure / AWS / Whisper variants) with noise handling
NLU + Reasoning: LLM-based intent & slotting, RAG grounded in shipment / ticket data; deterministic policy guardrails
Policy Engine: OPA / OpenFGA for roles, fees, reschedule windows, carrier-specific constraints
Integrations: Project44, FourKites; SAP TM, Oracle, Manhattan, Blue Yonder (EDI/JSON); carriers: UPS, FedEx, DHL, national posts; ocean & rail APIs
Data & Infra: Kafka / NATS event bus; Postgres; Redis cache; Prometheus / Grafana; S3; multi-AZ on AWS / GCP
Observability: Call traces, prompt/latency metrics, intent confusion matrix, redaction logs

Deep Dive: <span>Project Architecture</span>

Challenges

Hard Problems We Solved in HRMS Software Development

Through years of experience building custom logistics software development solutions, we’ve tackled some of the hardest technical challenges in freight forwarding software and AI in logistics. Our systems combine automation, normalization, and intelligence to ensure accuracy, security, and real-world usability.

Secure, low-friction authentication

Authenticate shipments and users instantly via phone, email, or OTP. Our logistics management software ensures privacy compliance and policy-based verification for global transportation workflows.

ETA you can trust

Get accurate ETAs with contextual reasoning. Our AI-powered logistics software blends live carrier data, SLA metrics, and historical trends to explain why changes occur — not just when.

Carrier & mode normalization

Unify data from parcel, freight, ocean, and rail into one intelligent layer. Our logistics software development company enables clean normalization across visibility platforms and global shipment milestones.

Real-world audio

Enable human-like understanding of accents, noise, and contextual cues. With tuned ASR and NLP models, our AI in logistics stack decodes field audio and barcode reads for faster agent responses and reduced manual input.

Value & Benchmarks

Quality & Fidelity

Our AI-driven logistics software development services focus on horizontal scalability and unmatched conversational precision. Each component is engineered for high fidelity, accuracy, and responsiveness in logistics workflows.

Conversational latency

Achieve real-time response speeds under 1.5 seconds — delivering instant support through AI in logistics assistants that replicate human dialogue.

Grounded answers

Built on RAG architecture connected to TMS/WMS and visibility platforms, our system provides contextual, source-cited answers for every shipment inquiry.

Hallucination control

To ensure reliability, custom logistics software uses guardrails that restrict AI responses during policy checks, refunds, or critical rescheduling actions.

User feedback integration

AI models learn continuously from operator and customer input, improving accuracy and automation across all transportation software development services.

Benchmarks

Scale & Reliability

Enterprise-grade logistics software infrastructure built to manage peak-season demand while maintaining real-time performance and reliability. Our AI in logistics systems handle millions of shipment events per day — ensuring consistent low-latency responses, data accuracy, and continuous uptime across freight forwarding and transportation networks.

Elastic scaling

Autoscaling for ASR, LLM, and TTS workloads across availability zones enables logistics and transportation software to process thousands of voice and data requests without degradation — ideal for high-volume carriers and global 3PL providers.

Room-level isolation & rate limits

Protect premium shipment lanes and priority support queues. Our logistics software development company enforces adaptive rate limits and isolation to guarantee SLA compliance for mission-critical freight operations.

Fan-out notifications

Deliver real-time alerts for delivery delays, customs events, or completed drop-offs. Event-driven architecture allows software for logistics to broadcast updates to thousands of recipients instantly, improving transparency across teams and customers.

Resilience

Circuit breakers, retries, and multi-AZ failover provide 99.9 % uptime and instant recovery. Our transportation software development services ensure business continuity, even during network outages or API bottlenecks.

≤ 1.2s

Ultra-low latency for conversational AI interactions

95%+

WISMO (Where Is My Order) accuracy after tuning

99.9%

Guaranteed stability for core adapters and integrations

Data Protection

Security & Privacy

We design logistics software development solutions with enterprise-grade security and strict data protection standards.  From encryption to tenant isolation, every component is engineered to safeguard sensitive logistics and transportation data — ensuring compliance with GDPR, SOC 2, ISO 27001, and other international frameworks.

Transport & storage

All communications and stored data are encrypted end-to-end using TLS and AES-256. Our logistics and transportation software development ensures complete protection for caches, configurations, and integrations with carriers or ERP systems.

PII minimization

Short-lived tokens and granular access controls minimize exposure of personal information. In our custom logistics software development, sensitive shipment or user data is redacted automatically while maintaining operational context.

Tenant isolation & audit

Every client operates within isolated, secure environments with independent data stores. Our transportation software development services include detailed audit logs and traceable event tracking to meet compliance requirements for regulated logistics providers and freight forwarders.

CPG & Manufacturing

Plant-to-DC orchestrations; ASN/PO reconciliation

Freight forwarders & ocean / rail

Milestone normalization, customs / document assistance

Innovative Experience

Industries & Use Cases

Retail & E-commerce

Deflect WISMO, automate returns pickup windows

3PL / 4PL

Unified status desk across carriers, proactive exception digests

Last-mile delivery

Reschedules, safe-drop instructions, POD on demand. (Last-mile optimization is a primary AI focus today)

Delivery Crew

Project Team

High-performing developers for growing companies

Tomas

Realtime / RTC Engineer

Implements low-latency RTC pipelines. Expert in WebRTC, SIP/IVR, and call infrastructure with Twilio and Genesys.

WebRTC

SIP

IVR

Twilio

Genesys

Sofia

Integrations Engineer

Develops integrations with EHR, CRM, and productivity tools. Works with FHIR/HL7, Salesforce, HubSpot, and calendar APIs.

FHIR

HL7

Salesforce

HubSpot

Calendars

Webhooks

Martin

Data Engineer

Owns data pipelines and analytics infrastructure using ETL and dbt. Experienced with ClickHouse, Redshift, and BI metric stores.

ETL

dbt

ClickHouse

Redshift

BigQuery

Jonas

DevOps / SRE

Automates infrastructure with Terraform and CI/CD. Manages EKS scaling, monitoring, and 99.9%+ reliability targets

EKS

Terraform

CI/CD

Observability

SLOs

Katarina

NLU & Orchestration Engineer

Designs dialog orchestration with LangGraph. Focused on intent detection, slot filling, and policy-based decision flows.

LangGraph

NLU

Dialog

Guardrails

Policies

Victor

RAG / Knowledge Engineer

Implements retrieval-augmented generation with FAISS and Pinecone. Optimizes re-ranking, grounding, and citation pipelines.

RAG

FAISS

Pinecone

Grounding

Re-rankers

Irina

Clinical NLP Specialist

Maps medical language to SNOMED and ICD-10 taxonomies. Tunes triage protocols and red-flag symptom detection.

NLP

SNOMED

ICD-10 Clinical

Triage Taxonomy

Pavel

Telephony Architect

Implements secure authentication and access control. Specializes in SSO/SAML, RBAC, and secrets management.

Telephony

SIP

QoS

Routing

IVR

Alex

Solution Architect

End-to-end solution design, cloud security, and scaling expert. Experienced in distributed systems and microservices architecture.

AWS

GCP

Kubernetes

Terraform

gRPC

REST

Michael

Project Manager

Manages agile sprints, risk assessment, and quality control. Coordinates cross-functional teams and multi-vendor collaboration.

Scrum

Agile

Risk

Management

Quality

Coordination

Anastasia

UX/UI Lead

Designs accessible, multilingual interfaces and user flows for patients and representatives. Expert in design systems and Figma prototyping.

UX/UI

Accessibility

Figma

Design Systems

UX Research

UX Audit

Renata Sarvary

Sales Manager

Ready to Optimize Your Logistics Operations with AI-Powered Tracking?

Deliver 24/7 multilingual shipment tracking with an intelligent AI voice agent that reduces WISMO calls and AHT while improving customer satisfaction.

Talk to an Expert

Competitive Ability

Key Performance Stats

From accurate voice recognition to automated delivery workflows, our AI-powered logistics software development delivers measurable impact across the entire WISMO journey. Built for global logistics, freight forwarding, and transportation providers, this solution increases efficiency, reduces costs, and enhances customer experience through automation and multilingual communication.

60%

Self-service

Containment for tracking / reschedule intents

45%

Lower

Average Handle Time on handoffs

20pp

Improvement

In First-Contact Resolution for status & simple exceptions

25%

Lower cost-per-contact

Fewer inbound WISMO calls via proactive alerts

Delivery & Automation

Secure lookup: Order / PO / BOL + OTP; policy-based disclosures
Live status & ETA with reason codes; explain why ETA changed
Reschedule windows, address notes / locker / neighbor options with fees
Exception flows (damage / missed delivery) → create ticket → SOP execution
Proactive alerts (out-for-delivery, delay, customs hold) via SMS / WhatsApp / email
Share POD / photos / docs via secure links; sync to TMS / WMS

Throughput & Scale

Autoscaling pools for ASR / LLM / TTS and carrier / visibility adapters
Event bus (Kafka / NATS) for high-fan-out notifications at peak
Per-tenant isolation; provider rate limits, circuit-breakers, retries
Multi-AZ deployment; health probes and auto-recovery
Latency & intent SLOs, confusion matrix, and error budgets in observability
Predictable performance during promos / holidays and seasonal spikes

AI Speech & Quality Stack

Streaming ASR with barge-in; ~0.9–1.5s time-to-first-word target
Domain lexicons for logistics terms (BOL, POD, consignments)
Multilingual (15+) with auto-detect and on-the-fly switching
Confidence-aware re-asks; DTMF fallback for noisy calls
PII redaction; secure transcripts for human handoff
Streaming TTS tuned for clarity over phone / IVR

Results

Our custom logistics software development ensures human-like speech accuracy, security, and real-time comprehension across channels.

Natural multilingual flow

Natural multilingual conversations without context switching

Zero-friction join

Faster join & setup thanks to QR and map discovery

Inclusive by design

Higher inclusivity for cross‑border teams and events

Low cognitive load

Lower cognitive load with live captions and easy language switching

Reliable at scale

Reliable experience at scale via horizontally scaled RTC/STT/TTS nodes

Tools We Used

Technology stack

Voice & Messaging

SIP / IVR (Twilio / Vonage)

WebRTC

SMS

Speech & NLU

Streaming ASR (Azure / AWS / Whisper)

LLM + RAG (LangChain / LangGraph)

Backend

Node.js / NestJS

Python services

gRPC / REST

WebSocket

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Frequently Asked Questions

Quick Answers

Find answers to your common concerns

How do you keep ETAs accurate?

Native integrations with Greenhouse, Lever, Workday, iCIMS, and SmartRecruiters — plus custom adapters developed through our HR software development services.

What about languages and accents?

Our AI in logistics technology uses domain-trained ASR with tuned lexicons and “barge-in” detection to handle accents, background noise, and fast speech — delivering natural, multilingual voice interactions in 15 + languages.

Can it handle peak season?

Yes. Through autoscaling ASR / LLM / TTS pools and rate-limited adapters, our transportation software development services maintain consistent low latency and reliability during global shipping peaks and holidays.

Is this replacing our team?

Not at all — it enhances them. Our custom logistics software development automates repetitive tracking, rescheduling, and update tasks so your staff can focus on high-value cases, customer care, and logistics strategy.

Will it work with our carriers and visibility vendor?

Absolutely. We integrate with leading visibility and tracking platforms like project44, FourKites, and other major carrier APIs. Our logistics management software also supports custom bridges for regional or niche carriers, ensuring smooth data exchange and unified shipment tracking.

AI-Powered Voice Agent for Logistics & Shipment Tracking