Plavno develops AI phone agent for logistics solutions that automate customer communication, streamline dispatching, and enhance visibility across operations. Our AI logistics software drives digital transformation in logistics, improving speed, accuracy, and efficiency
Global Logistics Market by 2027
Growth fueled by AI logistics automation solutions and intelligent communication tools
Faster Response Time
With AI-powered logistics communication system, teams handle queries in real time
Cost Optimization
Predictive AI analytics in logistics cut repetitive manual tasks and improve workflow efficiency
Accuracy in Communication
Smart AI phone agents process and respond with human-like precision across multiple languages
Plug-and-play Solutions
Leverage AI-driven call management, predictive insights, and unified control through Plavno’s AI phone agent for logistics platform
Real-time AI logistics software for automated customer service and dispatch calls
Cloud-based AI-powered logistics communication system for 24/7 global reach
Integrated analytics via AI logistics automation solutions for decision-making
Manual phone workflows increase delivery delays and customer churn
No unified AI logistics platform for communication tracking and analytics
Fragmented visibility between customer, dispatch, and carrier systems
Lack of proactive AI analytics in logistics to detect issues early
Build an adaptive AI phone agent capable of handling complex logistics inquiries
Enable predictive analytics for ETA, delays, and route optimization
Integrate with AI logistics software, CRM, ERP, and TMS ecosystems
Deploy secure, scalable architecture for global logistics technology development
Transforming Сommunication
The AI phone agent for logistics automates inbound and outbound calls, connects teams, and predicts delivery needs through machine learning
Real-time voice pipeline: Call → AI Processing → Action → Report
Predictive ETA calculation powered by AI analytics in logistics
Seamless integration with TMS, ERP, and CRM systems
Smart escalation to human agents when necessary
Scalable, multilingual AI-powered logistics communication system
Fully cloud-native with enterprise-grade compliance (ISO · GDPR · SOC 2)
Receive: AI phone agent captures customer request and extracts key details
Process: Analyze via AI logistics software for task categorization and routing
Respond: Deliver intelligent voice or text responses instantly
Learn: Improve accuracy through AI analytics in logistics feedback loops
Instant call handling and adaptive voice response
Real-time status tracking and delivery notifications
Scalable across thousands of daily calls worldwide
Predictive communication analysis for performance optimization
Compliance-ready for enterprise-grade logistics automation solutions
Architecture Overview
Data Layer: Gathers calls, order data, and customer insights
Intelligence Layer: AI models analyze logistics voice interactions
Analytics Layer: Dashboards visualize performance KPIs and insights
Integration Layer: REST APIs connect AI logistics tools to existing systems
Voice Layer: NLP-powered recognition, intent classification, and sentiment tracking
Challenges
Unified voice, text, and system alerts into a single AI logistics automation hub
AI agent anticipates customer intent and routes inquiries intelligently
Reduced call response delay by 45% through real-time data integration
Supports 10K+ concurrent calls with intelligent load balancing
Value
Driving operational impact with AI phone agent for logistics
Smart calls routed automatically using AI analytics in logistics
Elastic AI-powered logistics communication system built for global operations
40% cost reduction through digital transformation in logistics
Aligned with ISO, GDPR, and SOC 2 for secure logistics technology development
Benchmarks
Proven scalability and uptime for global logistics operations
5K+ concurrent AI-assisted calls with 99.9% uptime
98% intent recognition via AI analytics in logistics
Average response time: < 400 ms
Fault-tolerant infrastructure for AI logistics automation
latency
calls monthly
reliability
Data Protection
Enterprise-grade compliance for voice and logistics data
TLS and AES encryption for voice and analytics streams
Role-based authentication with JWT tokens
SOC 2, ISO 27001, and GDPR-certified AI logistics software
Innovative Experience
AI phone agent automation for logistics, supply chain, and transportation
Automated call handling and status updates for shipments
Voice-enabled inventory queries and confirmations
AI voice assistant managing multilingual inquiries
Predictive call routing and data analytics for end-to-end tracking
Automated updates and dispatch communication using AI logistics software
Delivery Crew
High-performing developers for growing companies
Renata Sarvary
Sales Manager
Partner with Plavno to deploy intelligent AI phone agents that optimize every call, every route, every delivery
Talk to an ExpertCompetitive Ability
End-to-end AI pipeline: capture, analyze, act, and optimize — in real time, with sub-second response latency
Receive & Recognize
AI phone agent captures voice input and understands customer intent
Process & Analyze
AI logistics software identifies relevant shipment or delivery data
Predict & Act
Predictive AI responds or routes tasks instantly
Automate & Report
Actions logged through AI analytics in logistics dashboards
AI phone agent for logistics processes voice, text, and order data in real time
AI logistics software integrates predictive analytics for route optimization and customer communication
Natural voice synthesis and STT/NLP ensure accurate understanding and automated dispatch updates
Adaptive AI analytics in logistics improves over time based on interaction data
Instant & Scheduled interactions: smart call scheduling, booking, and dispatch coordination
QR/Link integration and map-based tracking: for real-time logistics operations
Cloud storage for calls and reports: secure, compliant, and scalable
Admin dashboard to manage agents, workflows, and automation rules
1:1 + group conversations: support up to 50 simultaneous logistics agents or dispatchers
Multi-channel coordination: phone, chat, and CRM integration in one AI-powered logistics communication system
Sub-second response time: powered by low-latency AI infrastructure
Elastic scaling: for nationwide or multi-regional logistics operations
Real impact from deploying AI phone agent for logistics solutions
AI voice automation shortens call handling time.
Eliminated repetitive communication workflows.
Reliable, multilingual cloud deployment for global teams
Unified data visibility with AI logistics analytics dashboards
AI phone agent for logistics boosts real-time support and satisfaction
Tools We Used
Project Estimator
The estimated time to launch the product
Clear vision of functionality you need
15% discount on your first sprint
Frequently Asked Questions
Find answers to your common concerns
Yes — it integrates with CRM, ERP, and TMS for unified AI logistics operations
Responses occur in under 400 ms with optimized latency
Absolutely — built with ISO, SOC 2, and GDPR compliance
Yes, the AI phone agent supports 100+ languages and accents
MVP deployment takes 12–14 weeks
About Plavno
Proven by our
customers feedback
Senior engineers + proven AI components to accelerate time-to-value.
From MVPs to enterprise platforms at global scale.
From extension UX to GPU pipelines and global scale.
Testimonials
“They really understand what we need. They’re very professional.”
Sergio Artimenia
Commercial Director, RNDpoint
“We appreciated the impactful contributions of Plavno.”
Thien Duy Tran
Product Manager, T-Rize Group
“We are very satisfied with their excellent work”
Michael Bychenok
CEO, MediaCube
“They have a clear understanding of what the end user needs.”
Helen Lonskaya
Head of Growth, Codabrasoft LLC
“The app was delivered on time without any serious issues.”
Mitya Smusin
Founder, 24hour.dev
Contact Us
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Submit a comprehensive project proposal with estimates, timelines, team composition, etc
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Vitaly Kovalev
Sales Manager
