Plavno builds intelligent ecommerce chatbot systems that automate customer support, product assistance, order tracking, and sales workflows across retail platforms. Our hospitality-grade ecommerce automation software combines AI-driven personalization, voice/chat automation, and smart orchestration to transform how online stores engage, convert, and support customers at scale.
Response Accuracy
The AI Chatbot Assistant for eCommerce ensures consistent, real-time, context-aware support across every channel
Cost Reduction
Companies using AI customer service solutions for retail eliminate repetitive support and order-related tasks
Customer Requests Resolved Automatically
Brands using an AI chatbot for ecommerce reduce manual support load and boost satisfaction
Global eCommerce Volume by 2030
Growth powered by AI ecommerce automation, conversational commerce, and fully automated digital retail journeys
Plug-and-play Solutions
Our ecommerce AI assistant delivers real-time assistance, product guidance, and operational automation across all commerce channels.
Real-time AI Chatbot Assistant for eCommerce automating support, sales, and order management
Cloud-native, multilingual ecommerce chatbot for voice & chat interactions
Predictive intelligence using AI ecommerce automation for personalization and dynamic responses
Manual customer support overwhelms teams and slows resolution
No unified automation layer across ecommerce platforms and order systems
Fragmented visibility between catalog, users, orders, shipping, and payments
Limited ecommerce automation software to personalize product recommendations at scale
Build: adaptive AI chatbot for retail capable of handling inquiries, sales, returns, and escalations
Enable predictive analytics for: product recommendations, customer intent detection, sentiment, and workflow automation
Integrate with: eCommerce platforms (Shopify/Magento/Woo), CRMs, ERPs, OMS, PIM, shipping carriers
Ensure cloud-native architecture for scalable global traffic and 24/7 availability
Transforming Сommunication
The AI Chatbot Assistant for eCommerce automates product guidance, order support, and customer interactions—combining conversational intelligence, predictive insights, and seamless system integration.
Real-time assistance workflow: Intent → Identify → Recommend → Resolve → Notify
Predictive behavior modeling for upsells, cross-sells, and churn reduction
Cross-platform compatibility with storefronts, CRMs, ERPs, ticketing & marketing tools
Smart escalation to human agents when complex issues arise
Cloud-native retail automation framework (ISO · GDPR · SOC 2)
Continuous learning loop from chat histories, user journeys, and behavioral insights
Receive: Capture user intent (voice/chat/web) and identify customer/cart context
Process: Match products, retrieve orders, and route workflows using AI rules
Respond: Provide answers, recommendations, resolutions, and confirmations
Learn: Improve personalization with reinforcement signals & historical behavior
Sub-second responses for large-scale ecommerce traffic
Multilingual support via ecommerce chatbot
SDKs & APIs for storefronts, marketplaces, and commerce engines
10K+ simultaneous customer sessions supported globally
Enterprise compliance for hospitality software development services
Architecture Overview
Data Layer: Collects intents, user profiles, orders, catalog details, browsing behavior
Intelligence Layer: ML models for recommendations, sentiment, product matching
Analytics Layer: Dashboards for CSAT, conversion, retention, cart recovery, SLA
Integration Layer: REST/gRPC/Webhooks for storefronts, CRMs, ERPs, OMS, PIMs
Conversation Layer: NLP-driven assistant supporting text and voice with real-time reasoning
Challenges
Connected storefront, CRM, ERP, PIM, and ticketing into a single automated experience
Ensured GDPR, ISO, SOC 2 compliance for customer data and communication
Delivered scalable architecture handling thousands of live chatbot conversations
Value
Driving measurable ROI with the AI Chatbot Assistant for eCommerce
Real-time personalization boosts purchases
Cloud-native orchestration across storefronts, countries, brands
Automated support reduces tickets, refunds, and manual tasks
Enterprise-grade data protection for retail and ecommerce intelligence
Benchmarks
Proven performance for global retail and ecommerce brands
8K+ concurrent AI-assisted customer sessions with 99.9% uptime
97% accurate product intent matching
Under 350 ms end-to-end
Multi-zone, self-healing cloud infrastructure
latency
monthly interactions
reliability
Data Protection
Enterprise-grade controls embedded into every ecommerce workflow
TLS encryption protects all data in transit and at rest
JWT tokens authenticate every request with precision
Globally recognized standards ensure security and privacy by design
Innovative Experience
AI-powered automation for ecommerce, retail, D2C and marketplaces
Personalized journeys and subscription automation
Automated product guidance, order support, upsells
Omnichannel chat/voice support and loyalty automation
Catalog support, seller onboarding, dispute handling
Unified dashboards for conversations, SLAs, and conversions
Delivery Crew
High-performing developers for growing companies
Renata Sarvary
Sales Manager
Partner with Plavno to deploy the AI Chatbot Assistant for eCommerce—automating support, driving sales, and scaling globally.
Talk to an ExpertCompetitive Ability
Showing how Plavno’s ecommerce chatbot delivers automation, scale, and intelligence
Capture & Recognize
AI identifies user intent and customer/cart context.
Process & Analyze
Runs product matching, order lookup, sentiment, churn indicators.
Predict & Act
Recommends products, processes actions, resolves issues.
Automate & Report
Updates systems, creates logs, dashboards, and insights.
Product recommendation models (ML)
Adaptive NLP for natural conversations
Predictive user behavior and dynamic personalization
Continuous model retraining
APIs/SDKs for storefronts, CRMs, ERPs
Automated workflows for orders, returns, refunds
Global deployment & data residency
Cloud orchestration
10K+ concurrent chatbot sessions
~350 ms response time
Multi-region elastic scaling
Unified voice + chat + web + API coordination
Proven success with Plavno’s AI Chatbot Assistant for eCommerce
Smart recommendations & automated engagement
Support automation replaces repetitive tasks
Cloud-native performance across traffic peaks
Instant responses, fewer errors, improved retention
AI eliminates manual verification & lookup work
Tools We Used
Project Estimator
The estimated time to launch the product
Clear vision of functionality you need
15% discount on your first sprint
Frequently Asked Questions
Find answers to your common concerns
Under 350 ms for standard flows.
Fully compliant with ISO, SOC 2, GDPR with encrypted logs and audit trails.
Yes—AI chatbot supports multilingual voice and text.
MVP delivered in 12–14 weeks depending on platform scope.
Yes—via APIs/SDKs for Shopify, Magento, WooCommerce, BigCommerce, CRMs, ERPs, OMS.
About Plavno
Proven by our
customers feedback
Senior engineers + proven AI components to accelerate time-to-value.
From MVPs to enterprise platforms at global scale.
From extension UX to GPU pipelines and global scale.
Testimonials
“They really understand what we need. They’re very professional.”
Sergio Artimenia
Commercial Director, RNDpoint
“We appreciated the impactful contributions of Plavno.”
Thien Duy Tran
Product Manager, T-Rize Group
“We are very satisfied with their excellent work”
Michael Bychenok
CEO, MediaCube
“They have a clear understanding of what the end user needs.”
Helen Lonskaya
Head of Growth, Codabrasoft LLC
“The app was delivered on time without any serious issues.”
Mitya Smusin
Founder, 24hour.dev
Contact Us
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Submit a comprehensive project proposal with estimates, timelines, team composition, etc
Plavno has a team of experts that ready to start your project. Ask me!
Vitaly Kovalev
Sales Manager
